INDUSTRY Distribution and Retail
SCALE 500+ Users
SOLUTION Sales Management
"Our customer care process is one we invest heavily in, with the goal: put the customer at the center, treat the customer as a friend. In this process we track progress and personalize customer care in a highly complex way. But after using 1Office software, the company has consolidated cases with similar patterns and identified optimal solutions. Gathering customer feedback and aggregating data to analyze and improve service quality. Synthesizing and building processes in the software so that all departments and staff involved in customer care are consistent and timely."
Mr. Nguyễn Văn Chất
Sales Director at Midomax JSC