Digital Transformation: Mindset or Tool
People – The Decisive Factor in the Success or Failure of Digital Transformation in Businesses
Speaking at the event, Mr. Le Trung Thang, Founder & CEO of Viet Nam DX Group, sparked a lively discussion around the topic ‘People – The Center of Digital Transformation’.
During the discussion, Mr. Thang repeatedly emphasized that technology is just a tool, and the human spirit and adaptability are the most unique and important aspects. Therefore, creating an environment suitable for the context of digital transformation will be one of the prerequisites for human development in the current digital revolution.
Citing the successful digital transformation of Rang Dong Company as an example, the CEO of Viet Nam DX Group stated that the factors contributing to this company’s achievements include: Innovation in products and services, which helped the company create value for customers, enabling them to maintain and expand their market share; Using data to predict and adjust production and supply, ensuring products are always available to meet market demand; Building a flexible business model to adapt to market changes, including creating new products and services to meet new customer needs.
Mr. Le Trung Thang also further emphasized that, for businesses, the role of leadership is a decisive factor in the digital transformation process. Leaders must be the ones who guide the adoption of technology and promote innovation within the organization. They must create an environment that fosters creativity and innovation, while also focusing on the customer and employee experience to ensure they feel satisfied and motivated throughout the digital transformation process.
Digitizing Processes and Optimizing Business Operations
Discussing the digitization of processes and optimization of business operations, Mr. Chu Tien Long, Digital Transformation Director at 1Office, stated that the current state of process implementation in businesses shows that while 100% of CxOs (Chairman, CEO, CIO) recognize the importance of processes, 90% of businesses with fewer than 20 employees have no processes. Furthermore, only about 70% of businesses have processes when their workforce exceeds 50 people. Notably, 90% of businesses that have processes have not yet digitized them.
Therefore, 1Office has introduced the 1Office BPM Process solution, which provides several important features, including an intuitive chart-based setup screen that helps users easily digitize any process within the organization.
Additionally, 1Office offers a resource library of process templates, including processes built by experts and those shared by customers. This helps organizations easily use proven process templates.
Hanoi and Its Policies to Support Businesses in Digital Transformation
According to Ms. Tran Thi Trang, Head of the Creative Startup Support Department at the Hanoi Department of Planning and Investment, speaking at the event, to create the best conditions for businesses in the area to implement digitization, the city of Hanoi has continuously implemented support policies related to startups, business development, and innovation in various stages over the past years.
These include Decision 4889/QD-UBND dated 09/09/2019 approving the Project to Support Creative Startups in Hanoi for the 2019-2025 period; Decision 5742/QD-UBND dated 29/12/2020 approving the Project to Support SMEs in Hanoi for the 2021-2025 period; Decision 1759/QD-UBND dated 25/05/2022 approving the Project on the Operation of the Hanoi Food Processing and Packaging Business Incubator for the 2021-2025 period; Decision 3457/QD-UBND dated 23/09/2022 approving the Plan to Support Digital Transformation for SMEs in Hanoi for the 2021-2025 period; Decision 4120/QD-UBND dated 17/08/2023 approving the Plan to Support Human Resource Development for Women-led SMEs and SMEs employing many female workers in Hanoi for the 2023-2025 period.
The enacted policies have been showing positive impacts in supporting startups and SMEs in the area.
Through the information presented by Ms. Trang at the event, business owners and individual entrepreneurs gained more knowledge about the support policies from the city of Hanoi.
At the conclusion of the event, “Digital Transformation: Mindset or Tool,” the participating business representatives, individuals, and organizations gained multi-faceted information and opportunities to exchange knowledge with leading experts in the field of digital transformation.
Through conversations and discussions, the audience received support in better understanding the importance of mindset and tools in the digital transformation process, as well as support opportunities from the government and local organizations.
According to Intellectual Property & Creativity
