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Intranet Internal communication & corporate culture
Tasks & Work Assign tasks, monitor & evaluate results
Workflow Digitize & automate 100% of business processes
Official Documents Manage internal incoming & outgoing correspondence
Documents Store, share & manage documents
Schedule Company & department work schedules
Assets Asset information & usage tracking

The Solution for Standardizing and Managing
Customer Data Centrally

Manage all customer information, interaction history, and transactions, helping businesses
control the entire customer journey on a single unified platform

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Trusted by 6,000+ organizations and businesses

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Drive Sales Activities,
with Customers at the Center

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Centralized Customer Data

Consolidate all data, interaction history, and transactions
from multi-channel customers on one platform, helping businesses
manage information seamlessly and in sync

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Continuous Customer Care

All activities such as calls, emails, and meetings are
continuously recorded, ensuring uninterrupted care workflows
even during staff changes or department handovers

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Enhance Customer Experience

Enable personalized outreach and timely responses
tailored to specific contexts and build consistent
customer experiences at every touchpoint

Completely Eliminate “Gut Feeling”
from Decision-Making with 1CRM

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Digitize and categorize customer data by status and source

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360° timeline capturing all interactions and transactions

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Integrated calling with call recording and performance reports

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Track conversion rates to optimize each stage of the funnel

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Manage opportunities and pipeline flexibly according to real workflows

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Automated reminders and alerts at each care milestone

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Role-based permissions ensuring secure data handover

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Seamlessly integrated with all modules in the 1Office ecosystem

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Manage and Track Prospects,
Increase Customer Touchpoints

Effective Contact Management
Optimize the Care Process
Sales Opportunity Management
Centralized Interaction History Tracking
Set Up Automated Alerts

Multi-Dimensional Reporting to Maximize
Data Utilization

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Track engagement levels and inactivity periods for each customer

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Analyze care data, transactions, and customer value across multiple dimensions

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Help prioritize the list of customers to re-engage based on reports

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Trusted and highly rated by leading enterprises

INDUSTRY Distribution and Retail
SCALE 500+ Users
SOLUTION Sales Management

Key results

  • Collect customer suggestions and feedback
  • Aggregate data to analyze and improve service quality
  • Consistent and timely cross-departmental coordination workflows
  • Processes have been improved and operate more smoothly
INDUSTRY Retail
SCALE 200+ Users
SOLUTION Comprehensive Management

Key results

  • Easily evaluate the performance quality of each sales staff
  • Report status and optimize the customer experience
  • Measure the effectiveness of Marketing campaigns
  • Workflows run more smoothly and efficiently
INDUSTRY Manufacturing
SCALE 200+ Users
SOLUTION Comprehensive Management

Key results

  • Save time on submitting, signing paperwork and contracts
  • Employees quickly complete payment and delivery steps
  • Centralized data flowing seamlessly across 3 modules
  • Departments coordinate closely and efficiently

Maximize the Value of Customer Data,
Build Consistent Journeys and Experiences

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