Which “Make in Vietnam” application is the most popular online?

Among the 38 “Make in Vietnam” platforms introduced by the Ministry of Information & Communications in the “Tech Friday” event series in 2020, business management (DN) products like 1Office, Base… are the second most discussed online, only after healthcare products. This shows that businesses are becoming more interested in and applying digital transformation.

Over the past year, the 38 platforms participating in the “Tech Friday” program spanned many fields, including online training, online conferencing, cloud computing, AI technology, health consulting, medical examination and treatment, business management, and a postal code platform.

In July 2020, the Covid-19 outbreak in Da Nang led to an explosion of news related to the “Make in Vietnam” application Bluezone.

Recently, Reputa, a reputation listening and monitoring system for businesses, has released a report on the media effectiveness of the 38 “Make in Vietnam” digital technology platforms introduced in the “Tech Friday” program from March 15, 2020, to March 15, 2021. This report divided the platforms into 5 main fields, including: Information Security, Artificial Intelligence, Cloud Computing, Business Management, and Healthcare.

Bluezone is the most mentioned application

According to Reputa’s report, the time when “Make in Vietnam” applications were mentioned the most was at the end of July 2020, when the Covid-19 outbreak exploded in Da Nang with the Bluezone product. “The government called for and encouraged people to install Bluezone for health declarations and to update the pandemic situation, leading to a sharp, sudden increase in discussions about Bluezone. Major network operators (Viettel, VinaPhone, MobiFone) joined hands to send messages to the public, offering free data for installing Bluezone,” the report stated.

Bluezone is the “Make in Vietnam” application that received the most interest and discussion.

Out of nearly 1.3 million news articles over the past year, 65.52% of the news was positive, revolving around information such as the 26 media events launching and announcing the 38 “Make in Vietnam” digital platforms in 2020; the Ministry of Information & Communications and the Ministry of Health, along with provinces and cities, actively calling on people to install the applications; and the benefits of installing the applications. However, there was also 0.37% negative news concerning: Personal information leaks when registering, installing, and using the applications; Applications being faulty or unusable; and feedback on the business models of the platforms.

When broken down by field, among the 38 platforms, the healthcare sector was the most mentioned, followed by other fields such as education, business management, cloud computing, artificial intelligence, etc. Among them, the most mentioned “Make in Vietnam” application was Bluezone with over 1.2 million news articles (accounting for over 93% of the total articles about the products), followed by other applications like VnEdu, ViettelStudy, BizFly Cloud, FPT AI, etc.

Explaining why the healthcare sector was mentioned the most, Reputa’s report stated that the main reason was the Covid-19 outbreak, especially in July 2020, of which 95.84% was from social media and 3.08% was from the press. The discussion content revolved around the government’s call for people to install Bluezone. Business management was the second-ranked field in terms of discussion volume (10,340 posts) with 81.92% from social media and 12.28% from the press.

No negative information recorded for “Make in Vietnam” information security products

Regarding the discussion sentiment of the top 5 digital platform sectors, including Information Security, Artificial Intelligence, Healthcare, Cloud Computing, and Business Administration, all 5 sectors had a high rate of positive news (over 65%) and a low rate of negative news (under 1%). Among them, products in the Information Security sector, including Viettel SOC, VNPT SOC, CyRadar, CMC SOC, and FPT EagleEye.MSOC, all had the highest rate of positive information (79.23%) and recorded no negative information whatsoever.

The healthcare sector, with its two products Bluzone and VOV Bacsi24, had the highest discussion volume, with content related to the Bluzone launch event and topics surrounding this application. However, healthcare was also the sector that recorded the most negative information, with over 4,000 reports about security flaws and application usage errors.

Platforms in the three fields of business management, artificial intelligence, and cloud computing also recorded a small amount of negative news, mainly concerning system errors and slow customer care.

In the information security field, CyRadar was the most discussed platform, accounting for 76% of the total discussion for platforms in this sector. It was followed by VNPT SOC (13%), CMC SOC (5%), FPT SOC (4%), and Viettel SOC (2%).

The information security field recorded 79.71% positive news, revolving around prominent events and media activities such as the launch ceremony for the “Platform for providing Security Operations Center (SOC) services that meet information connection and sharing requirements” (July 3, 2020), CMC TSSG’s launch of a managed cybersecurity monitoring service for businesses (July 29, 2020), and VNPT pioneering the development of a SOC service platform (July 8)…

As for the artificial intelligence field, FPT.AI was the most discussed platform, accounting for 42% of the total discussion for platforms in this sector. Viettel AI ranked second (1,915 discussions – 19%), followed by VNPT eKYC (14%), Viettel CyberBot (13%), and akaBot (12%).

The artificial intelligence field also recorded 67.55% positive news, revolving around prominent events and media activities: FPT.AI’s virtual call center assistant made a surprise appearance at the Future Banking 2020 Conference (May 29, 2020); the launch of the Viettel AI Open Platform (August 28, 2020); and the launch of the akaBot “virtual” robot for automating business processes (November 13, 2020)… However, this field also had 0.5% negative news revolving around complaints about the FPT.AI system, such as chatbot errors, the bot not auto-replying, or voice-to-text errors.

For cloud computing, BizFly Cloud is the platform with the highest discussion volume, accounting for 47% of the total discussions about platforms in the cloud computing sector. This is followed by Viettel IDC (28%), VNG Cloud (17%), and CMC Cloud (8%), respectively. Among these, the Reputa report recorded 73.41% positive news surrounding notable events and media activities, and 0.46% negative news.

“Make in Vietnam” products in the business management sector, including Misa Amis, AkaChain, 1Office, and Base, also recorded 70.42% positive news and 0.56% negative news. Among them, 1Office is the platform with the highest discussion volume, accounting for 35% of total discussions, followed by Base.vn (35%), akaChain (14%), and Misa Amis (14%).

Although healthcare is the most discussed sector, 99% of the news comes from the Bluezone application. However, healthcare is also the sector that recorded 0.34% negative news, with discussions about Bluezone related to reports of serious application errors, technical and security issues, ID errors, and a hacker’s claim to have hacked Bluezone in 2 minutes. As for VOV Bacsi24, the main issue was complaints about it being advertised as free but charging a fee upon installation.

“Tech Friday” is a series of events organized with the motto “One Make in Vietnam product per week”. This program aims to promote the development of Vietnamese digital technology enterprises, bring many useful digital platforms to businesses and people, and promote digital transformation in all aspects of life, economy, and society. “Tech Friday” is a recognition by the Ministry of Information and Communications (MIC) for the products of Vietnamese digital technology enterprises. Through the program, businesses will also benefit from having their products promoted.

Source: ictvietnam.vn