1Office digitalizes the employee experience at Savin Vietnam
1. Savin Vietnam – A luxury hotel system in Vietnam
The OHG hotel system (Savin Vietnam Trading JSC) was established in 2013 and is a leading enterprise in the hotel and tourism industry in Vietnam. OHG proudly owns a chain of 3 luxury hotels located in the heart of Hanoi’s Old Quarter, offering professional services and top quality.
OHG aims to become a leading group in the management, operation, and investment of the most luxurious and high-class hotels in Vietnam. OHG strives to build the group into a Vietnamese hotel management brand of international stature and always considers customer satisfaction as the measure of success.
2. The challenges OHG faced in managing a large-scale HR system
The OHG hotel system is one of the leading hotel chains in Vietnam with a workforce of 300 employees. With a large number of employees and the industry’s specific nature involving many departments and work shifts, OHG encountered numerous difficulties in managing human resources through manual methods.
Difficulties with timekeeping
Timekeeping is one of the crucial tasks in human resource management, helping businesses track employees’ working hours, leave, overtime, etc. Previously, the OHG hotel chain used fingerprint time clocks for employee attendance. However, compiling timekeeping data from the time clock to Excel for tracking was a time-consuming and labor-intensive task for the HR department. Furthermore, manual compilation was prone to errors, affecting the rights of both employees and the business.
Difficulties with shift scheduling and changes
Due to the specific nature of the industry, the OHG hotel chain has many different departments and work shifts. Scheduling shifts for employees helps ensure there is adequate staff to serve customers. However, manually scheduling and changing shifts in Excel was a difficult and time-consuming task for managers. Additionally, manual shift management was prone to errors, affecting the hotel’s service quality.
Difficulties with requests and forms
During their work, OHG hotel employees frequently have to complete administrative procedures, such as leave requests, overtime requests, etc. Manually compiling these forms was a time-consuming and laborious task for managers. Besides, manual compilation could easily lead to the misplacement or loss of important documents.
Difficulties with task assignment and performance evaluation
Not only did they face difficulties with timekeeping management, but the OHG hotel system also encountered shortcomings in work management. Assigning tasks and evaluating employees are important duties that help the business monitor employee performance effectively. However, assigning tasks on Zalo is a method that lacks transparency and clarity. Furthermore, manual methods made it difficult to control and evaluate employee performance effectively.
3. 1Office helps the OHG hotel system digitize the employee experience
The OHG hotel system has caught up with the trend of digitizing the employee experience with 1Office’s Human Resource Management solution. After a period of implementation, the software has brought positive changes to OHG’s HR management activities, specifically as follows:
Timekeeping
Previously, OHG used time clocks and Excel to manage timekeeping. However, synchronizing data between these two systems had many shortcomings, leading to errors in calculating salaries and bonuses for employees.
After implementing 1Office, OHG resolved this issue. The 1Office software can automatically and accurately synchronize timekeeping data from time clocks and GPS to the software. As a result, OHG can quickly and accurately track employee attendance, making the calculation of salaries and bonuses more convenient.
Shift scheduling and changes
Shift scheduling and changes are performed directly on the 1Office software. Both managers and employees can view their individual work shifts. This makes the process of scheduling and changing shifts faster, more accurate, and more convenient.
Creating and approving requests
Creating requests is now done by OHG directly on the software. Requests are approved online, which saves time and prevents the loss of documents. Additionally, the 1Office software automatically records data and overtime hours when requests are approved, leading to more accurate salary and bonus calculations.
Task Management
In addition to the human resource management solution, the 1Office task management software has helped OHG manage task lists, track work progress, assign tasks, and more. As a result, task management is carried out more effectively. Furthermore, the 1Office software also automatically generates recurring tasks for personnel, saving time and effort.
4. Conclusion
The implementation of 1Office human resource management software has brought positive changes to the OHG hotel system. The software has helped the hotel system improve the efficiency of its human resource management, contributing to enhancing the business’s operational effectiveness.
With the benefits that the software provides, the OHG hotel system is confident that implementing the 1Office solution will continue to help the hotel system achieve sustainable development in the future.
