SOL nears “Top 5 largest restaurant chains in Vietnam” goal thanks to digital transformation with 1Office

As one of the famous Japanese-style restaurant chains in HCMC, SOL is growing with 8 branches across the city and hundreds of employees. Along with this rapid growth, SOL faced a difficult challenge in human resource management, especially in timekeeping and payroll for its employees. 1Office helped SOL completely solve the timekeeping and payroll problem, saving 70% of management time, thereby enabling the HR department to optimize resources and focus on the organization’s long-term HR strategy.

1. The SOL Restaurant Chain and the Challenge of Rapid Workforce Growth

SOL [Sense Of Life] Co., Ltd., established on July 30, 2013, is a company specializing in the Japanese culinary business. SOL owns a chain of restaurants under Japanese brands: Kohaku Sashimi & Yakiniku, Kohaku Sushi, Kohaku Udon & Ramen, Miwaku Premium Restaurant, and Miwaku Cafe Lounge, located in the most bustling shopping centers in HCMC such as Vincom Center, Saigon Centre (Takashimaya), and Landmark 81. SOL’s mission is to create delicious, high-quality culinary experiences for customers at reasonable prices. SOL continuously improves its customer service capabilities and aims to become a leading enterprise in the restaurant chain business in Vietnam.

A unique characteristic of the restaurant industry is that employees do not work fixed hours. Therefore, the business needs to arrange appropriate work shifts. Different work shifts mean different pay rates. In addition, frequent personnel fluctuations are also a major challenge that the restaurant chain faces. This makes HR tasks time-consuming and difficult to manage. This is not only a problem for SOL but also a common issue for businesses in the same industry.

Currently, the SOL restaurant chain is growing with 8 branches in HCMC and hundreds of employees. The company’s HR strategy is to continue scaling up and opening more branches in the coming year. Therefore, managing work shifts and payroll for hundreds of employees is a difficult problem.

2. Turning Challenges into Advantages with 1Office

Facing difficulties in human resource management, SOL partnered with 1Office to improve its processes. Specifically, SOL implemented the comprehensive 1HRM human resource management platform to optimize resources. In particular, 1Office helps SOL solve the issue of allocating employee shifts across multiple branches, simplifying timekeeping and payroll, and making employee record management easy.

Simplifying Timekeeping and Payroll

Due to the unique nature of the restaurant industry, employee work shifts are very complex. Therefore, SOL implemented the 1Office timekeeping module to save HR’s working time. Specifically, 1Office helps SOL manage timekeeping, assign shifts, and allocate specific hours for employees. This gives managers a comprehensive overview of employee working hours. In addition, different work coefficients are also automatically calculated by the software based on the business’s requirements. Thanks to 1Office, SOL’s HR team has saved 70% of the time spent on compiling and managing timekeeping accurately and transparently. Furthermore, 1Office provides a detailed reporting system for management purposes. For the SOL restaurant chain, 1Office has helped the company optimize its resources to the fullest.

According to Ms. Vo Thi Anh Tuyet – a representative of the Human Resources and Administration department of the SOL restaurant chain, besides the difficulties with timekeeping, calculating salaries & bonuses for employees was also a laborious and time-consuming process for the company. This task requires high accuracy to ensure employee benefits. Although HR and accounting worked very hard at the end of the month, errors and mistakes were still unavoidable. The 1Office payroll management module has supported the SOL restaurant chain in accurately calculating salaries and bonuses with input data from the timekeeping module. The data integration between modules cut the workload in half, saving 70% of data entry time for HR. The 1Office payroll module is designed with flexible formulas to meet the business’s needs. As a result, staff can be confident in the accuracy of salary & bonus calculations according to company regulations. In addition, employee salary complaints are also compiled and resolved directly on the software, helping to increase employee satisfaction.

Easy Employee Record Management

1Office helps the SOL restaurant chain store and control employee records. Information is stored centrally on one software platform, and the 1HRM solution also helps HR note employee commendations, violations, etc., in their records. Based on this, employees can be evaluated comprehensively and objectively.

3. Digital Transformation in HR Management: Small Changes, Big Success

In the Industry 4.0 era, digital transformation seems to be an inevitable trend for all businesses. It can be affirmed that the leadership of the SOL restaurant chain was extremely wise in making the decision to digitally transform the HR department – a strategic decision that helps the business compete with rivals in the same industry.

1Office is extremely honored that SOL has chosen us as a trusted partner on their digital transformation journey to automate human resource management processes.

Listen to the full story from the SOL restaurant chain to learn more about their journey and decision to digitally transform with 1Office in the video below!