Bảo Hành One’s Comprehensive Digital Transformation with 1Office
Recognizing the importance of digital transformation early on, Bảo Hành One had implemented a custom CRM solution to manage inventory and orders. However, an incomplete digital transformation led to significant challenges in overall business management. A comprehensive digital transformation with 1Office has helped Bảo Hành One operate and manage its business smoothly and effectively.
Bảo Hành One understands that in the face of rapid changes in modern society, evolving and expanding the brand to provide the best service to customers is an urgent, top priority. After 10 years of building and developing under the name Laptop One, Bảo Hành One has transformed to meet a broader vision in the technology warranty and maintenance service industry.
The Bảo Hành One Center system includes a main headquarters and three branches in Ho Chi Minh City. For a long time, Bảo Hành One has been known as a trusted address for customers needing warranty and maintenance services for laptops, tablets, smartphones, and peripheral devices.
With the spirit of “Reputation is Number 1,” Bảo Hành One has a team of experienced technical staff with technician certifications who are regularly trained in customer service consulting skills. Offering on-site warranty and maintenance services seven days a week, Bảo Hành One always strives to provide customers with the best quality service.
Facing the inevitable trend of the digital technology transition era, Bảo Hành One was honored to be a partner in the “Viet Nam CEO Congress 2021” program with the theme “Business & Startups in the Digital Age.” With continuous efforts to innovate, Bảo Hành ONE is one of the pioneering units in digital transformation to build a 5-star customer experience.
Possessing a large warehouse with a diverse range of component goods, Bảo Hành One had early on implemented a custom-built solution for its CRM. However, other areas of the company such as human resources, payroll, and task management had not yet adopted any management software, causing business operations to not run as smoothly as expected.
Bảo Hành One has a workforce spread across multiple branches. Manually managing or using Excel for employee shifts, records, and leave requests cost Bảo Hành One’s managers a lot of time and effort to compile reports, statistics, and evaluate employee performance.
Additionally, the back-office workload was large, including both recurring and ad-hoc tasks. Therefore, Bảo Hành One urgently needed a system for task assignment, automatic work reminders, and statistical reporting to accurately evaluate personnel.
Understanding the urgency of digital transformation in business management, Bảo Hành One confidently chose the solution from 1Office. As a “Pioneer in Digital Transformation,” 1Office has experience in consulting on digital transformation for over 5,000 leading enterprises.
Comprehensive Digital Transformation with 1Office
With its all-in-one management software solution, 1Office meets Bảo Hành One’s business management needs comprehensively and effectively, without the need for other software. The customizability of 1Office also makes it easy to implement Bảo Hành One’s regulations and policies onto the software without having to rebuild from scratch. A comprehensive digital transformation with 1Office has helped various aspects of Bảo Hành One’s business management achieve remarkable growth.
The HRM solution provides an automated system for calculating working hours, overtime, leave, etc., and this timekeeping data is automatically updated to the payroll, allowing Bảo Hành One’s HR department to save significant time and avoid errors in compiling timesheets and salaries.
Not only does it have a “transparent repair process,” but Bảo Hành One now also has transparency and openness in timekeeping and employee payroll calculation. Through their personal timesheets, Bảo Hành One employees can check their daily clock-in and clock-out times, promptly detect any discrepancies, and submit correction requests immediately.
With a comprehensive digital transformation from 1Office, Bảo Hành One’s employees have a system that sends reminders for assigned tasks and alerts for approaching deadlines. The issue of forgotten or overdue tasks is minimized, enhancing the productivity and work efficiency of the company’s employees. This helps meet the company’s future development goals of “Expanding service diversity – enhancing service quality.”
Real-time statistical reports on work progress help Bảo Hành One’s managers allocate tasks reasonably to employees in each department and accurately evaluate their performance. Employees are a top priority for Bảo Hành One, and transparent, accurate performance evaluations help boost motivation among staff, enabling them to deliver the best service to all customers.
The comprehensive digital transformation with 1Office marks a powerful turning point for Bảo Hành One. Hopefully, this will serve as a launchpad for the business to successfully build and develop new brands, bringing even more value to its customers.
