5K Strategy + Digital Signature – “New Mindset” for the “new normal” phase

Vietnamese businesses have been heavily impacted by COVID-19. Facing the uncertainties of the pandemic requires leaders to have the right strategies to help their businesses stand firm and take steps toward development.

Defining “new standards” to protect businesses during and after the pandemic

Compared to the previous three waves, the fourth wave of Covid-19 has clearly shown its erosive effect on businesses. They live in a state of constant anxiety as their resources gradually deplete and they watch other businesses leave the market one by one. Many businesses choose to “hibernate” without knowing when they will “wake up,” and when they do, they will have to grapple with a host of other problems related to new personnel, supply chains, and customers…

Although they cannot control the complex changes in the environment, leaders can still master their business’s development by continuously learning and applying effective strategies. Similar to the 5K measures for preventing Covid-19, businesses also need to equip themselves with their own 5K, based on 5 pillars:

• No Distance: Digitize processes – operate anytime, anywhere
• No Disruption: Establish seamless processes, ensure smooth information flow
• No Performance Drop: Tightly control work progress and quality
• No Waste: Save time – optimize operational costs
• No Neglect: Foster remote internal engagement, provide effective customer care

This approach has been and is being applied by many businesses with very positive results. The 5K strategy acts as a “digital shield” – a solution that is both new and powerful, helping businesses proactively adapt and move towards sustainable development.

5K + Digital Signature: The technology lever for growth in the “new normal” phase

As part of the 5K Business campaign, the Webinar: 5K + Digital Signature Strategy – The “Digital Shield” to Protect Businesses During and After the Pandemic, held on the morning of September 18th, provided answers to the current concerns of leaders.

From the perspectives of the speakers at the seminar, it is clear that businesses today need a common digital solution for all their operations to ensure continuity and prevent disruption both during and after the pandemic.

Sharing practical experience from his own company, Mr. Pham Van Luong – Chairman of the Board of KISATO Architecture Joint Stock Company, said that thanks to technology, all of KISATO’s business operations are accurately “projected” onto the digital environment. This allows the company to operate efficiently and optimize performance regardless of the work format.

KISATO’s strategy is to build a customer acquisition approach that is 100% from online sources. The large volume of customers from multiple channels requires managers to measure and closely monitor customer calls to telesales, the conversion process, the care process, and more. Thanks to technology, all of KISATO’s operational processes are automated right on the software. The steps for performing tasks are clearly and detailedly displayed, and staff only need to follow the diagram correctly. This enables KISATO to ensure that work is carried out seamlessly and without interruption in any situation.

In addition to the 5K standard that has been successfully applied in his business, Mr. Le Viet Thang – CEO & Co-Founder of 1Office also proposed adding a Digital Signature solution. This is likened to a “vaccine” for businesses to complete their “immune system,” helping them apply it in all stages. Mr. Thang also shared: “Applying digital signatures on a comprehensive management platform will create the necessary ‘digital antibody’ for a touchless, paperless operating model, helping businesses proactively adapt, maintain business continuity, and save costs. This ‘digital antibody’ will not only be effective in the present but will also have a long-term impact on the health of the business, enhancing operational efficiency even after the pandemic has passed.”

Although the pandemic has left behind countless difficulties, it is also considered a “natural selection” process where only the strongest, smartest, and most resilient businesses can survive. Survival is determined by many factors, with the overhaul and transformation of the entire business operating model being the decisive one. To achieve this, “5K + Digital Signature” is the comprehensive strategy that helps businesses ensure continuous operation, thereby creating short-term value to increase operational efficiency while providing momentum for long-term growth and development.

Contact us here for detailed information about 1Office’s support program to accompany businesses through the pandemic:

Website: https://1office.vn/

Hotline: 083 483 8888