Sales Support Job Description Template (Word, PDF) – Free Download 2025

The sales support staff job description template is a form commonly used in businesses, agencies, and organizations. This set of templates is standardized according to regulations, helping users operate quickly, accurately, and with complete information.

Sales Support staff play a role in assisting the sales team with business activities and customer care, thereby helping the business process run more smoothly.

1. What is a Job Description Template for Sales Support Staff?

2. Contents of a Job Description Template for Sales Support Staff

A standard job description template for Sales Support staff should clearly outline specific tasks and unique requirements for candidates applying for this position.

2.1 Job Description for Sales Support Staff

Sales Support staff undertake administrative and office tasks within the sales department to support the sales team, allowing them to focus on selling. The duty of a support staff member is to ensure the sales team has the appropriate equipment and documents to perform their jobs, while also assisting sales staff in creating new plans related to business activities or work improvement methods.

2.2 Specific Tasks in the Sales Staff Job Description Template

A professional recruiter should have a specific job description for the sales staff position, such as:

• Answering phone calls and handling requests made via email or other methods;

• Processing orders, providing support to customers and sales staff. Also helping to resolve customer complaints;

• Maintaining and updating customer accounts, including purchase information, complaints, or other related data;

• Surveying, compiling, updating, and providing data on business trends and customer needs. New features/products/services for the sales team;

• Considering pending requests, specific customer needs, and working with the product development team to build products/services that best meet customer demands;

• Creating reports as required, drafting documents and paperwork as requested by the sales department;

• Continuously synthesize, monitor, and evaluate business performance results to propose necessary support policies and programs for each market segment.

2.3 Job Requirements

• Bachelor’s degree in Business Administration or related fields;

• X years of experience in a Sales Support, Sales Admin, or equivalent position;

• Proficient in MS Office, especially Excel;

• Experience working with ERP or CRM software;

• In-depth understanding of business principles and customer care;

• Problem-solving skills and ability to work independently;

• Ability to work well under pressure and meet deadlines.

2.4 Benefits

• Entitled to all benefits as stipulated by law (Health Insurance, Social Insurance, Unemployment Insurance) and company welfare policies (company trips, vacations, bonuses, public holidays, etc.);

• Entitled to health visit benefits for yourself and your family according to the company’s remuneration policy;

• Work in a professional and friendly environment with many opportunities for promotion and career development;

• Income from [proposed company salary].

2.5 Company Regulations

• Working hours;
• Work location.

2.6 Contact Information in the  Sales Staff Job Description Template

• For more information about the company, please visit:
  • Website;
  • Fanpage;
  • Other company communication channels (if any).

• Contact details for application:

• • Company Email;
  • Phone number and contact name of the recruiter.

3. Notes for Recruiting a Sales Support Staff

When recruiting a Sales Support Staff, managers should keep the following important notes in mind:

3.1 Salary Reference for the Sales Support Staff Position

According to data from JobsGO, the average salary for a Sales Support Staff in the current market is around 8 million VND. The most common salary range is from 6-11 million VND.

3.2 Interview Questions in the Sales Staff Job Description Template

• Describe a time you had to deal with a customer complaining about product quality. How did you handle the situation?

• How would you handle a conflict between team members?

• What was the most stressful period in your previous job? How did you overcome it?

• What product did you support sales for at your previous company? What was the sales process for that product? What were your responsibilities in that process? What do you think were the strengths and weaknesses of that process?

4. Guide to Filling Out the Sales Support Staff Job Description Template

To correctly and completely fill out a Sales Admin JD, you can follow the 6 sections below:

Fill in general information

• Company

• Department (Sales / Sales Operations)

• Job Title

• Direct Manager

• Date of issue or update

Job Objectives

Write 2-3 lines describing the main objectives, for example:

• Support the sales team in creating quotes, drafting contracts, and tracking orders

• Ensure sales data is accurate and updated in a timely manner

• Optimize the performance of the sales department through administrative and operational support

Main Responsibilities

Should be divided into groups for easy tracking:

• Sales Support

• Draft quotes and contracts

• Prepare bidding documents

• Update customer data

• Order Tracking

• Enter orders

• Track delivery and receipt progress

• Coordinate with warehouse, shipping, and accounting departments

• Reporting

• Sales reports

• Customer status reports

• Compile CRM data

• Administration – Internal Support

• Manage sales documents

• Assist in organizing meetings, events, and sales conferences

Competency Requirements

Specify:

• Educational level

• Experience as a Sales Admin or equivalent

• Proficient in Excel, CRM

• Communication – problem-solving – teamwork skills

Evaluation KPIs

Some common KPIs:

• On-time quotation rate

• CRM data update rate

• Order accuracy

• Sales department satisfaction level

Benefits & Working Conditions

• Salary – bonuses – allowances

• Work equipment

• Working hours

• Learning and advancement opportunities

5. Download free Sales Support Staff job description template (Word, PDF)

Download the free Sales Support Staff job description template with just 1 click HERE.

Additionally, you can refer to management software to easily implement recruitment campaigns for your business.

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6. Frequently Asked Questions about the Sales Support Staff job description template

Q1: Is the Sales Admin job description template legally required?

No. Businesses build their own based on their needs and the specific nature of the job.

Q2: Can the Word template be edited?

Yes. The entire content can be modified according to the company’s processes and industry.

Q3: Can the company add KPIs to the JD?

Yes. JDs often integrate KPIs for performance management and personnel evaluation.

Q4: Can this template be used for new employee training?

Absolutely. The JD is a foundational document for new employees to clearly understand their roles and responsibilities.

Q5: What is the latest year for the Sales Admin job description template?

There is no “template by year” regulation. Each business updates its own based on the actual sales process. Current JDs are often updated to the latest standards of 2025.

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