Tin Holdings Undergoes Comprehensive Digital Transformation with 1Office
In 2020, when COVID-19 hit, Tin Holdings faced difficulties that led to a decline in business, revealing many issues with its traditional operational management. In particular, challenges in human resource management, work processes, etc., needed to be adapted to the new era. The 1Office business management platform helped Tin Holdings successfully undergo digital transformation for a more scientific and optimized operational system.
Digital transformation helps optimize business operations
With the mission of being a powerful assistant to help SMEs survive and thrive, contributing to a strong, world-class business community, TIN Holdings has been a regular partner for nearly 50,000 domestic and international clients for over 10 years by strictly adhering to fast, flexible, and reliable service standards.
TIN Holdings currently owns two well-known brands. The Việt Uy Tín brand provides fast and reputable language and visa solutions. It is the market leader in Vietnam for certified translation in over 50 languages and for entry/exit visas. TIN Holdings also has the TinLaw brand, which provides professional legal and accounting solutions. It is positioned as an outsourced legal expert to guide SMEs to operate in compliance with Vietnamese law from the very beginning. TIN Holdings currently has over 100 legal, accounting, and tax consultants, providing a solid foundation in corporate law, investment law, labor law, and tax law for its clients.
Previously, before digital transformation, the company faced many obstacles due to manual processes and cumbersome paperwork. The company could not monitor or manage employees’ tardiness or early departures, nor could it measure work performance. Compiling leave requests manually and cross-checking information was time-consuming. Workflows were slow due to a lack of coordination, and it was unclear where a process was or when it was one’s turn to act.
Mr. Nguyen Van Khai – CEO of TIN Holdings Joint Stock Company, stated: “For TIN Holdings, internal digital transformation is a crucial direction. More than any other organization, we recognize what digital transformation will bring to our company once the entire business is highly determined.”
Management issues became more apparent during the COVID-19 pandemic, which was a “devastating blow” to the business due to its old operating methods. The company had some paper-based processes, but their execution was ineffective and did not follow the procedures. With a large staff, daily manual tasks arose: signing paper documents, assigning tasks via chat, data scattered across multiple software and stored in Excel files and Google Drive, and an incomplete reporting system.
Furthermore, Mr. Nguyen Van Khai had high expectations for the efficiency that digital transformation would bring to TIN Holdings. He envisioned an efficient operational system where work is executed according to standard processes. This would ensure consistency in how many tasks are performed, especially ad-hoc ones. Data would be centralized and secure, not fragmented, and easy to control. With real-time reporting, the CEO could promptly assess the company’s situation and health. Optimizing workflows and information processing would help serve customers better, contributing to an enhanced service experience for TIN Holdings’ clients.
Choosing 1Office for a successful digital transformation
“When we learned about 1Office, we found that it had what we were looking for in a comprehensive digital transformation solution. It allows us to manage the entire business on a single software platform, which is easy to monitor and operate. It handles work processes flexibly, including branching workflows. We saw many suitable similarities in the management models of some cases 1Office had successfully implemented. It conveniently integrates some basic features similar to an ERP. The implementation cost is also reasonable,” shared Mr. Nguyen Van Khai – CEO of TIN Holdings Joint Stock Company, on using the 1Office technology platform.
In addition, TIN Holdings recognized the vision and dedication of the 1Office Founder in building a quality product, the spirit of innovation and continuous upgrading from the Product Development team, and the enthusiasm of the consulting staff. Currently, TIN Holdings is using up to 90% of all 1Office software functions and aims to use 100% in the near future.
With the support of the 1Office digital transformation software, workflows run more smoothly. Employees regularly check their attendance and proactively manage their own work shifts. In addition, compiling timesheets now takes only 1 hour instead of 2 days as before. Data retrieval is fast, efficient, and secure, allowing one person to easily manage multiple documents. All company processes have been defined and digitized, saving time and costs.
Digital transformation is certainly challenging; it’s not something that can be done in a day or two. Only with perseverance and, most importantly, a united front from leadership to employees, with a determination to see it through, can success be achieved. This is a long-term story, requiring 2-3 years or more; problems cannot be solved in just a few months.
The 1Office business management platform has a CRM module that helps TIN Holdings with customer care. The solution allows for saving the history of care interactions to report on a customer’s status and evaluate the quality of each salesperson. 1Office provides businesses with a tool to build marketing campaign scenarios. At the same time, it can connect with Facebook and Google to measure the effectiveness of the campaigns implemented.
-> See more: Professional CRM – Customer Relationship Management Software – 1Office
Mr. Nguyen Van Khai shared TIN Holdings’ digital transformation experience: “We have experienced and seen the optimal efficiency in overall management that the 1Office solution brings to our business growth. We also hope that more and more businesses will be bold and determined in their digital transformation efforts. We believe that with the support of the 1Office tool, Vietnamese businesses can go faster and further on their digital transformation journey – the revolution of operational optimization.”
With the determination and commitment of the Board of Directors and the entire staff, TIN Holdings has been achieving success on its digital transformation journey in operational management, contributing significantly to its impressive growth achievements. We thank TIN Holdings for choosing 1Office to accompany them on their digital transformation journey, aiming to jointly support the Vietnamese business community in achieving successful digital transformation and breakthrough sustainable growth.
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1Office – The All-in-One Business Management Platform
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