1Office partners with GCCI and the Hanoi Department of Planning and Investment to conduct training on “Applying Customer Experience Management in Digital Transformation”

12/05/2026

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1Office All-in-one Corporate Management Platform, in partnership with GCCI and the Hanoi Department of Planning and Investment, will help businesses “understand thoroughly – implement successfully” at the training program “APPLYING CUSTOMER EXPERIENCE MANAGEMENT IN DIGITAL TRANSFORMATION”. The course takes place from 8:30 AM on Wednesday, December 21, 2022, at the 8th Floor, NIC Building, No. 6, Lane 7, Ton That Thuyet Street, Hanoi.

The course is 100% funded by the City of Hanoi as part of a program to support and enhance the capabilities of businesses in the city. The Organizing Committee cordially invites businesses to register for this training program.

Have businesses truly 'understood correctly and done enough' in optimizing the quality of the customer experience? — Have businesses truly “understood correctly and done enough” in optimizing the quality of the customer experience?

So:

How can businesses establish a customer experience journey?
How to keep up with customer trends and the changes in customer experience during the 4.0 digital transformation era?
Tips for optimizing costs in customer care.
Join the course “APPLYING CUSTOMER EXPERIENCE MANAGEMENT IN DIGITAL TRANSFORMATION” now!

Therefore:

Join the course now to find the right answers that will help your business UNDERSTAND & CARE FOR CUSTOMERS more professionally and effectively during the digital transformation era.

Content:

Customer Journey Mapping
Customer Touchpoint Chart
“Master Point” in the customer journey map
The 4 stages of customer experience management
Optimizing the quality of the customer experience
Optimizing costs to enhance the customer experience

Senior Training Expert: Master LUU TIEN DUNG

Course Time: 8:30 AM – 4:30 PM, December 21, 2022

Opening at: 8:30 AM

Location: 6th Floor – NIC Building, No. 6, Lane 7, Ton That Thuyet Street, Cau Giay District, Hanoi

Additionally, Mr. Nguyen Anh Nhat – Sales Manager from 1Office will join the course with a sharing session on “Applying Technology to Optimize the Customer Experience”. A story about an optimal solution for businesses for all keywords related to customers during digital transformation.

Course Organizer Contact Information:

Hotline: 0987.148.066; Or Mr. Hiep: 0904601503/Ms. Huong: 0395075336.

Businesses registering employees for training, please register here: https://gcci.com.vn/trai-nghiem-khach-hang-chuyen-doi-so