Applying Digital Technology – A Boost for Business Growth and Competitiveness 

On October 14th, on the Zoom platform, 1Office, in collaboration with CMC Telecom and CMC Cyber Security, successfully organized the webinar “Applying Digital Technology in Business 4.0”. Over 500 business leaders from various fields and industries attended the event and shared insights on the practical challenges of digitalization and comprehensive business management, customer data management, contracts – work processes, and information security in the digital age.

The webinar featured leading experts in the field of digital transformation, including: Mr. Nguyen Anh Nhat – Sales Manager at 1Office, Mr. Nguyen Toan Anh – Telesales Director at CMC Telecom, Mr. Vu Lam Bang – Deputy General Director at CMC Cyber Security, and Mr. Pham Minh Phong – Sales Manager at 1Office.

As businesses expand in scale, the number of customers also increases exponentially. Faced with this sudden change, many businesses have not been able to adapt and transform their management methods, leading to fragmented and non-transparent customer data, difficulty in tracking the customer journey and experience, and a lack of seamless coordination between the Sales department and the Accounting, Technical, Customer Care, and Implementation departments.

The speakers all shared the view that, in the context of Business 4.0, businesses need to effectively apply digital technology to their operations to achieve comprehensive digital transformation, improve the efficiency of customer management, and avoid wasting resources and competitive opportunities.

Drawing from their experience in consulting on comprehensive digital transformation solutions for businesses, speakers Pham Minh Phong and Nguyen Anh Nhat introduced a suite of technology solutions that helps manage customers, standardize business processes, increase work efficiency, and boost sales revenue.

With 1Office’s CRM module, businesses can manage all pre-sales and post-sales activities in a scientific and unified manner. Thanks to high automation, digitized approvals, and the storage of all information on a single platform, the stages from approaching potential customers, consulting on products/services, receiving feedback, signing contracts, to customer care become a closed and efficient cycle.

While the experts from 1Office focused on sharing about pre-sales and post-sales management processes, speaker Toan Anh from CMC Telecom provided in-depth analysis on the importance of a Contact Center in customer management. According to him, applying this technology will help businesses better collect and manage customer information, promote interaction between departments, and at the same time, nurture and maintain long-term post-sales relationships.

Also within the framework of the event, Mr. Vu Lam Bang – Deputy General Director of CMC Cyber Security shared about how to secure information in the digital environment. According to him, there are currently two types of malware affecting businesses: Ransomware and CMDD. When these two types of malware infiltrate a system, businesses can face the risk of information theft and leakage of confidential documents.

To address this challenge, CMC Cyber Security has introduced two solutions named CMC Crypto Shield and the CMDD information security monitoring and endpoint defense system. The key features of this software are the ability to instantly detect and monitor malicious connections, automatically update patches for vulnerabilities in the operating system, and provide 24/7 support for handling emerging situations.

From the insightful sharing and perspectives of leading experts from CMC and 1Office, the event attendees found relevant solutions to the challenges of managing, exploiting, and securing data; managing and utilizing customer information, contracts, and processes; enhancing the customer experience through digital technology; and improving operational management efficiency.

As a token of appreciation, 1Office, along with CMC Telecom and CMC Cyber Security, would like to offer the following gift package to the attendees:

• 1Office: 2 months free use of the 1Office solution for businesses that register before October 30th
• CMC Cyber Security: 6 months free use of the CMC CryptoSHIELD solution
• CMC Telecom: 10% off Voice & Virtual PBX services and a special offer for SMS Brandname (Free setup and the first 100 SMS)