LUX HOLDINGS SOLVES PERSONNEL AND CUSTOMER MANAGEMENT CHALLENGES WITH 1OFFICE

Established in 2015, Lux Holdings is a reputable entity in the real estate sector, providing services including marketing, product distribution, and project investment and development. With a vision to become the leading real estate development and distribution system in Vietnam, Lux Holdings has implemented 1Office software to solve its human resource and customer management challenges as part of its plan to accelerate business growth and achieve its 2025 goals.

“Bottlenecks” in the old operational method

Due to the specific nature of the real estate industry, which specializes in marketing-distribution, design-construction, and project development consulting, Lux Holdings’ personnel includes various types: office staff, on-site staff, and staff at different locations… At the same time, the company also lacked a set of tools for measuring and evaluating KPIs and processing requests. These factors placed significant pressure on recruitment, timekeeping-payroll, and human resource management.

Additionally, customer management was another pressing issue that Lux Holdings needed to address. Because the company had not yet moved away from its old operational methods, most customer data and care histories were stored on Zalo, Excel files, and Google Sheets, which lacked synchronization and made it difficult to classify, store, and search for information.

The manual nature of its operational methods was a major obstacle to Lux Holdings’ growth. Recognizing this, the leadership of Lux Holdings decided to seek a comprehensive digital transformation solution that would bring work efficiency, free up human resources, and save time and operational costs. And 1Office was the trusted choice for Lux Holdings to provide the solution for all of the company’s challenges.

1Office helps Lux Holdings solve its human resource and customer challenges

After a period of implementing and using the 1Office software, all issues in Lux Holdings’ human resource and customer management processes were digitized and resolved quickly and effectively.

Managing human resources on a single platform

The HRM module has become an indispensable tool for the human resources department at Lux Holdings. For instance, features like GPS location-based timekeeping, automated timekeeping and payroll, KPI evaluation, and online request processing. This creates flexibility for staff, who no longer need to gather at one location to clock in, which was time-consuming and difficult to commute. If an individual needs to request sick leave, overtime, a shift change, or unexpected time off, they can submit the request directly on 1Office. Leaders only need to approve it in one quick step, and the information is updated directly to the timesheet. Additionally, the HR department can set up KPI evaluation criteria for 1Office to perform automated performance assessments. As a result, workdays and leave days are clearly displayed on the software, saving HR the headache of compiling data from multiple Excel files and documents as before. Everything is more impartial and transparent.

Through the internal communication network, Workplace, members of Lux Holdings can also easily connect, exchange information, and convey messages. Whether staff are meeting with partners, on a construction site, or anywhere else, they can receive notifications in an instant. Leaders at all levels can freely share and interact to encourage and motivate the morale of the staff. Thanks to this, the gap between departments and between leaders and employees is eliminated, and missed information is no longer an issue.

Enhancing customer care services with 1Office CRM

1Office has provided Lux Holdings with a vast storage space for all data and information, such as Customer ID, Customer Type, Gender, Date of Birth… As a result, sales staff no longer need to open multiple tabs or Excel files to look up and cross-reference information when making calls and communicating directly, thereby minimizing errors and confusion that could affect work performance.

In addition, the consultation history with customers is also updated in real-time, helping sales staff provide more thorough customer care and enabling quick information retrieval.

The above is the real story of Lux Holdings successfully applying the 1Office digital transformation solution to its business operations, helping to optimize performance, save time and operational costs, and deliver the best experiences for its human resource and customer management processes.

If you are looking for a professional software to improve your business’s operational efficiency, look no further than 1Office – Vietnam’s leading digital transformation solution. Contact us via our hotline 083 483 8888 to get the fastest consultation and support from 1Office’s experts!

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