1Office partners with Bao Khanh Ceramics to optimize operations and preserve cultural values

Bao Khanh Ceramics is a high-end ceramics brand in the Bat Trang pottery village. After more than a decade of operation, as its scale of personnel, customers, and workload grew, Bao Khanh Ceramics faced difficult challenges in business operations management. To “untangle” these issues, Bao Khanh Ceramics decided to apply technology to its management and chose 1Office as its partner. Let’s explore the changes at Bao Khanh Ceramics before and after its digital transformation in the article below!

1. Bao Khanh Ceramics – A Pioneer in the Art of Vietnamese Ceramics

The Bao Khanh Ceramics – Bat Trang brand was founded in 2013 by Mr. Nguyen Manh Hoa. It is the result of the effort, dedicated research, and passion for the traditional craft village of Mr. Nguyen Manh Hoa, who comes from a family with three generations of Bat Trang pottery artisans.

After years of establishment and development, Bao Khanh Ceramics – Bat Trang is now proud to be a high-end ceramics brand. It specializes in providing unique and luxurious ceramic products such as: earthenware jars for soaking wine, tea sets, worship items, family dinnerware sets, gifts, and more.

2. Bao Khanh Ceramics’ Internal Operational Challenges as Growth Surpassed Its Threshold

Bao Khanh Ceramics was founded when social media and e-commerce platforms were still unfamiliar to many, with the main customer source being its physical store. At that time, the company only needed a few employees in the sales and supply departments, making personnel and work management simple and easy.

Over a decade of formation and development, coupled with the growth of e-commerce, the number of customers from both offline and online sources has increased significantly. To meet customer demand while improving the three crucial factors of the manufacturing industry—Quality, Progress, and Cost—the company devised many strategic solutions. It added numerous personnel to various departments such as Sales Consulting, Customer Care, Accounting, Warehousing, and Marketing, along with different work and time management mechanisms tailored to each team/group of employees. The overwhelming workload became a two-way pressure for both management and staff.

As the number of personnel and the volume of work increased, work management became the major challenge that Bao Khanh Ceramics faced.

• Difficulty in assigning tasks and tracking the progress of each task
• Lack of a clear workflow for personnel, leading to overlapping tasks
• Manual work using paper and Excel made it impossible to promptly capture newly arising tasks

To improve its “corporate health” and increase competitiveness against domestic brands on its “home turf,” Bao Khanh Ceramics boldly adopted digital transformation technology to enhance its internal strength while preserving the cultural values that define the brand’s unique identity.

3. Bao Khanh Ceramics Optimizes Operations by Digitizing Work Management Tasks

After researching and learning about software providers on the market, Bao Khanh Ceramics decided to choose 1Office to accompany the company in its initial digital transformation steps, starting with the 1WORK – Work Management module.

Immediately after understanding the issues Bao Khanh Ceramics was facing, the 1Office team quickly implemented the software into the business: uploading all work and project-related data to the software; conducting training sessions, providing digital knowledge, and guiding Bao Khanh Ceramics’ managers and employees on how to use the 1Office software.

“After using the 1Office software, I’ve seen a significant level of improvement. Revenue has increased by 10 – 20% and could potentially increase even more,” shared Mr. Nguyen Manh Hoa, CEO of Bao Khanh Ceramics, after a period of applying 1Office in the business.

With close support from the 1Office team, Bao Khanh Ceramics has fully utilized the software to optimize operations and save time for its business activities:

• Clearer operational processes, better reporting and information storage
• A transparent and effective management system, increasing employee engagement
• Creating individual work groups, planning assignments, and scheduling shifts quickly and clearly
• Conveniently tracking and managing workflows, minimizing errors, and quickly handling arising tasks
• Ensuring quality work is completed on schedule as planned

A share from Mr. Nguyen Manh Hoa – CEO of Bao Khanh Ceramics: “What I like is that the workflow is very intuitive, developing step-by-step. When it’s someone’s stage or a department’s stage, that person or department handles it.”

4. Conclusion

1Office is proud to have created a solid stepping stone that helps this “veteran” enterprise in the ceramics manufacturing industry confidently expand its business scale, professionalize its resource management, boldly invest in technology, and replicate processes and tasks to meet future growth demands.

As one of the 6000+ businesses that have successfully digitized with 1Office, we thank Bao Khanh Ceramics for choosing 1Office on its journey of digital transformation for comprehensive business management in the 4.0 era. We wish your company a journey of sustainable and successful business and development!