1Office partners with Family Foods Market to optimize its HR system and manage work effectively

Family Foods Market is a clean food supermarket chain established in 2021, known for its innovative product distribution and European-style shopping experience. However, the company faced challenges in managing its personnel and workload as its staff grew. Consequently, the leadership of Family Foods Market turned to digital transformation with the goal of optimizing HR and work management. 

From a Startup with a “Heart” for Consumers to Facing Management Hurdles

Family Foods Market is a clean food supermarket founded with the mission of providing customers with a diverse range of fresh, delicious food from clearly sourced, high-quality origins. Recognizing the struggles families face with unsafe food products today, Family Foods has always prioritized the origin, assurance, and transparency of all its products.

Since its establishment in 2021, Family Foods Market has not only been an ideal shopping destination for families but also a place that caters to food lovers. The supermarket offers a wide variety of products, with fresh daily foods as its core offering, alongside essential household items like home goods and products for mothers and babies.

By the end of 2022 and early 2023, Family Foods plans to expand its store network to new locations, grow its workforce, and provide more professional training. The goal is to become a leading food supermarket chain with the motto, “Customer satisfaction and health are our top priorities.”

With these expansion and development goals, the number of employees grew exponentially, leading Family Foods to face new “bottlenecks” in optimizing HR and work management. Specifically, the recruitment department was still manually compiling candidate CVs and managing expiring contracts, which was time-consuming and inefficient. Shift scheduling, timekeeping, and payroll were also handled manually by the accounting department, making the process prone to errors and very time-consuming.

The challenges didn’t stop at HR optimization; work management processes and the store system also faced issues. With an expanding scale and a growing number of employees, departments within Family Foods’ management structure spent a great deal of time compiling administrative forms from various teams. The traditional payslip distribution process was also unprofessional, wasting time and reducing employee productivity.

At this point, Family Foods Market urgently needed a solution to “untangle” the situation and thoroughly solve the problem of optimizing HR and work management to continue moving forward.

The Journey to Implementing 1Office: A Determined Transformation and Initial Adoption

By September 2022, as management difficulties piled up and Family Foods desperately needed a way out, 1Office was chosen as a technology solution that was a perfect fit for the company in terms of both features and cost.

This partnership came about thanks to Ms. Nguyen Thi Thanh Huyen, the Head of HR at Family Foods Market’s management office. Before taking on her role here, Ms. Huyen had used 1Office at her previous company and had a very positive impression of it.

First, 1Office’s intuitive, friendly, and easy-to-use interface helps all employees adapt quickly.

Second, the software investment cost is one of the most reasonable on the market. Ms. Huyen believed this was a suitable feature for a startup like Family Foods, which did not have a large budget.

After more than two months of implementing 1Office and optimizing its management system, Family Foods has gradually resolved its difficulties in recruitment, timekeeping, and work management. 1Office supports automatic shift scheduling, consolidates timekeeping data, and retrieves data from fingerprint time clocks, reducing the HR workload and minimizing errors. Forms that previously required significant storage space are now digitized and managed visually and more easily with automated approval workflows. As a result, departments have begun to work more systematically and efficiently.

Currently, Family Foods has established a quality operational management platform with streamlined work processes, and all previous difficulties have been resolved. It can be said that 1Office has been a companion to Family Foods during its most challenging period, helping it to grow.

Using 1Office Software – A Management Investment Strategy That Yields a Thousand-Fold “Return” for Businesses

By applying technology to manage human resources and work systems, Family Foods is now pursuing its goal of accelerating organizational development, enhancing personnel capabilities, and serving its objective of expanding the store network in the coming year. With a long-term vision, Family Foods expects to expand its presence to more regions and become a leading clean food store chain.

1Office is the companion that will support Family Foods in achieving these goals. From this experience, every business can learn a valuable lesson, especially young, newly established companies that are still searching for the right path:

Focus on solving the root problems of the business before expanding. And applying technology and digitizing management processes with software like 1Office is a crucial first step, a foundation for every business to grow.

Don’t worry about the initial investment cost, because the value your business will receive in human resource management and work system management will be hundreds, even thousands of times greater.