1Office partners with Sun Pharma to conquer the goal of improving public health

Sun Pharma Import-Export Pharmaceutical Joint Stock Company (Sun Pharma) partners with 1Office for comprehensive digital transformation, creating a scientific, systematic, and transparent digital workspace, fostering sustainable growth, and opening up new development opportunities. With the 1Office solution, Sun Pharma has saved on operational costs, established a seamless real-time information flow, and enhanced the customer experience.

1. Sun Pharma – 16 years of striving to bring health and prosperity to the community

Sun Pharma is a leading enterprise specializing in importing, exporting, and supplying: Disposable medical supplies; veterinary drug ingredients, veterinary/aquatic drugs; biological products; functional food ingredients, vitamin functional foods, probiotics; cosmetic ingredients & cosmetic packaging. Among these, the two main products Sun Pharma provides are: Disposable medical supplies and pharmaceutical ingredients, especially veterinary/aquatic drug ingredients.

With over 16 years of formation and development, Sun Pharma has built an abundant and market-experienced team. Through continuous effort and dedication, Sun Pharma currently serves as a strategic partner to many reputable manufacturers in Europe, Japan, South Korea, India, China, and more.

Sun Pharma follows a simple business philosophy: Dedicating talent and product/service quality to deliver the best experiences for customers, contributing to a better society.

2. Sun Pharma’s “red alert” with countless problems in business administration

With nearly two decades of operation, along with significant growth in both work and personnel scale, Sun Pharma faced numerous challenges in overall business administration.

• Difficulty in getting documents signed when management or department representatives were not at the company, causing delays in work implementation decisions
• Scattered personnel information, making it difficult to search for employee data and extract reports
• The Human Resources and Administration department spent a lot of time processing paper-based requests and handling employee payroll

Faced with the market context and these challenges, Sun Pharma’s Board of Directors realized the need for change and a comprehensive digital transformation to achieve new milestones. Mr. Doan Van Chung – Chairman of the Board of Sun Pharma, shared: “The majority of businesses in Vietnam are small and micro-enterprises in the process of formation and development. These businesses need essential software/modules for human resource management, sales, customer care, and marketing. This software will help the core activities of the business operate better.”

3. 1Office’s comprehensive digitalization helps Sun Pharma successfully transform and grow

After a period of research and comparison with other providers on the market, Sun Pharma decided to partner with 1Office on its comprehensive digital transformation journey. Sun Pharma chose 1Office not only because of its proven success with famous brands like Hoa Phat, Dong Tam, Yody, etc., but also because of the outstanding advantages of 1WORK, 1HRM, and 1CRM.

By applying 1Office to its business administration, Sun Pharma has seen clear changes in its operations, solving major challenges in managing personnel, work, processes, and customer care:

• By using digital signatures, Sun Pharma no longer spends much time on document approvals. Employees can quickly perform payment, shipping, and receiving steps, implementing work swiftly.
• For tasks or projects where issues arise, Sun Pharma personnel can promptly discuss, exchange ideas, and make adjustments directly within the workflow.
• Centralized and seamless data across the 3 modules helps avoid the problem of information being scattered across different applications.
• A centralized data repository stores employee information from the moment they join until they leave the company. This allows the HR and Admin department to easily retrieve, summarize, report, and make proposals.
• Saves time and improves work efficiency, especially in handling issues like processing requests, timesheets, calculating salaries, signing documents, etc.
• Departments coordinate closely and smoothly through automated workflows.

A share from Mr. Pham Doan Chung – Chairman of the Board of Sun Pharma: “Finding the right software for each stage of a company’s development is very important. Although the market is facing general difficulties in this period, Sun Pharma has still achieved growth, partly thanks to applying the 1Office software in its operational management.”

3. Conclusion

The collaboration between 1Office and Sun Pharma is not only a significant step in the digital transformation journey but also clear proof of the success of the 1Office total business management software. With 1Office as a partner, Sun Pharma will now confidently continue on its path to conquering the goal of improving health and prosperity for the community.