Manufacturing

Bat Trang Ceramic Space Accelerates Digital Transformation with 1Office

12/05/2026

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Đặng Ngọc

1. Khong Gian Gom Joint Stock Company – The Essence of Bat Trang

Khong Gian Gom Bat Trang is a chain of stores belonging to Khong Gian Gom Bat Trang Joint Stock Company. The company specializes in providing ceramic products from the traditional Bat Trang ceramic village in Gia Lam, Hanoi. Khong Gian Gom has brought many quality products to serve the daily lives of many Vietnamese families. For over 10 years, Khong Gian Gom Bat Trang has consistently received high praise for its product quality and service from customers across the country.

The ceramic products at Khong Gian Gom not only meet the daily needs of Vietnamese people but can also be used as gifts, displays, and decorations for living and working spaces. Below are the 5 main product lines at the Khong Gian Gom Bat Trang store system:

Worship spaces and feng shui items
Tea spaces
Household ceramic spaces
Decorative ceramic spaces
Vietnamese Ceramic Garden spaces

Main products sold at Khong Gian Gom stores

Khong Gian Gom’s mission is to satisfy customers with meticulous, high-quality products and unique designs. They are not only inheriting and promoting the essence of a traditional craft village but also striving to bring valuable, culturally and artistically rich products closer to domestic and international consumers.

2. Challenges Khong Gian Gom Faced Using Multiple Separate Management Software

Khong Gian Gom Bat Trang Joint Stock Company, with over 15 branches and warehouses nationwide, encountered many difficulties in managing and operating its business while using multiple disparate business management software.

Using multiple independent, separate functional modules makes administration difficult

Using multiple disparate business management software meant that data at Khong Gian Gom was stored across various systems. This created many difficulties for business administration, specifically:

Leadership lacked a comprehensive overview of information flow and activities within the business. This led to data duplication, making it difficult to analyze and make accurate decisions.
Processing data from multiple different systems was time-consuming and labor-intensive, causing delays in business operations.
The lack of integration between management systems made data sharing difficult. This hindered coordination between departments and divisions within the company.

Outdated data storage system, inaccurate & not continuously updated information

Using separate management software also made Khong Gian Gom’s data storage system outdated and insecure. This led to many difficulties, such as:

Inaccurate information that was not continuously updated made it difficult for leadership to make business investment decisions, financial plans, or accurately assess the company’s situation.
Data leaks and losses affected the company’s reputation and security.

Separate software did not display data in real-time

Disparate business management software often does not display data in real-time. This made it difficult to track productivity, resolve outstanding issues, and make timely forecasts for the business.

Separate software did not provide leadership with a comprehensive view of business performance

Using multiple disparate business management software made it difficult for Khong Gian Gom’s leadership to get a comprehensive overview of the company’s performance. This hindered the evaluation of the company’s operational status and the making of effective business decisions.

3. Khong Gian Gom Solves Its Business Challenges on a Single Screen with 1Office

To address these challenges, Khong Gian Gom Bat Trang Joint Stock Company chose 1Office as its partner. The 1Office solution is a comprehensive business management system that helps businesses manage all their operations on a single platform.

With the All-In-One model from 1Office, Khong Gian Gom has resolved the aforementioned difficulties and enhanced its operational efficiency. Specifically, the 1Office All-In-One model helped the company completely solve its overall business problem by integrating three main modules: Workplace, HRM, and CRM.

With the Workplace module, Khong Gian Gom was able to:

Unify the internal communication and work system, helping employees easily exchange information and coordinate tasks more effectively.
Build corporate culture, engage employees, and create a positive work environment.
Track and evaluate employee performance.

Không Gian Gốm builds a tight workflow between departments on 1Office

With the Human Resource Management module, the Human Resources and Accounting departments of Không Gian Gốm have:

Managed employee records, timekeeping, payroll, bonuses, and benefits automatically and accurately.
Developed and implemented HR policies suitable for the company’s needs.
Recruited and trained employees effectively.

Không Gian Gốm's HR data is centralized on 1Office — Không Gian Gốm’s HR data is centralized on 1Office

With the Customer Relationship Management module:

Managed customer information, transaction history, and customer interactions in a centralized and comprehensive manner.
Built close relationships with customers, enhancing customer satisfaction.
Boosted sales revenue.

Order management – Revenue and expenditure are more transparent and clear with 1Office software

Thus, the All-In-One model of 1Office has helped Không Gian Gốm Company completely solve the overall business problem effectively and cost-efficiently. Here are some specific benefits that the All-In-One model of 1Office has brought to Không Gian Gốm compared to separate management software:

Unified data, avoiding duplication: With the All-In-One model, all business data is stored centrally on a single platform. This helps leadership get a comprehensive overview of information flow and activities within the company. Centralized data storage also makes data processing faster and more accurate.
Enhanced connectivity and coordination: Departments within the company can easily share data and information with each other. This helps make work coordination more effective and seamless.
Cost savings: Using the All-In-One model helps businesses save on software investment costs, operational costs, and employee training costs.

4. Conclusion

With the All-In-One model from 1Office, Không Gian Gốm Bát Tràng Joint Stock Company has overcome management challenges, improved administrative efficiency, and achieved sustainable development. This is a suitable solution for medium and large-sized enterprises, helping them save costs, time, and effort, while enhancing management efficiency and strengthening competitiveness.