Digital transformation helps Hoang Phu Limousine increase HR management efficiency

1. Hoang Phu Limousine – “Business Class, Economy Price”

Hoang Phu Transport Service Co., Ltd. was established on May 10, 2007, specializing in providing high-end Limousine services for tourism and dedicated routes such as Hanoi – Ha Long – Cam Pha, Hanoi – Lao Cai – Sapa, and vice versa. With the motto: “Business Class – Economy Price,” Hoang Phu Limousine prioritizes delivering high-quality services at a reasonable price.

In addition, Hoang Phu Limousine focuses on training and developing its young, dynamic, and enthusiastic staff to acquire the qualities and skills to communicate with customers in the most considerate and thoughtful manner. By always mastering their vehicles, leading in service style, and being professional in every gesture and action, Hoang Phu Limousine will always work together to accompany customers on every journey, ensuring a truly safe and secure trip.

2. The arduous journey of managing a large workforce

Hoang Phu Limousine is one of the leading reputable bus companies in Vietnam with a nationwide network of vehicles. With nearly 20 years of operation, Hoang Phu Limousine has become a familiar brand to many passengers across the country. However, during its development, Hoang Phu Limousine also faced numerous challenges, especially in human resource management. Before its digital transformation, Hoang Phu Limousine encountered the following issues:

Manual management of personnel information, non-instantaneous status updates, affecting the processing of insurance and benefits settlements

Hoang Phu’s personnel information was stored in various software and Excel files, making it difficult to update and look up information. This affected the company’s processing of insurance and benefits settlements.

Request forms submitted through multiple channels: Email/SMS/Zalo/Call, leading to department heads spending extra time forwarding forms to HR for payroll processing

Personnel request forms were submitted through various channels, making management and tracking difficult. This resulted in a waste of time and effort for both employees and managers.

Timesheets were exclusively managed and processed by the HR and administration department. At the end of the month, timesheets were sent to employees, leading to time-consuming reviews and appeals.

Employee timesheets were managed manually, making reviews and appeals difficult. This led to inaccurate and untimely calculation of salaries and bonuses for employees.

Complex and mostly manual shift scheduling, leading to employees forgetting shifts and difficulties in monitoring and calculating payroll.

Shift scheduling for employees was done manually, causing employees to easily forget their shifts and creating difficulties in monitoring and calculating payroll. This made managing employee work shifts challenging.

The reasons Hoang Phu Limousine faced these difficulties:

• As a bus company, it has many offices in different locations.
• There were certain internal differences in management methods.
• Employees were quite passive in executing tasks, requiring managers to constantly coordinate and remind them.

3. How did 1Office help Hoang Phu Limousine overcome these challenges?

To address these challenges, Hoang Phu Limousine decided to implement a digital transformation solution with the 1Office platform. With 1Office, Hoang Phu Limousine has resolved its difficulties in human resource management.

Centralized management of personnel records, benefits, and insurance for easy data retrieval. The smart alert system supports better operational management

With 1Office, Hoang Phu Limousine can easily manage the personnel records, benefits, and insurance of all employees. This information is centralized on a single system, helping managers easily retrieve data and understand the personnel situation. In particular, the smart alert system of 1Office helps managers promptly detect personnel-related issues, allowing for timely corrective actions.

Easy shift creation and assignment, with automatic allocation of pre-configured work shifts, helping managers easily assign work schedules

The timekeeping feature of 1Office helps Hoang Phu Limousine easily create and assign employee shifts. Work shifts are automatically allocated based on pre-set rules, helping managers easily assign work schedules to employees.

Timesheets with transparent information about employee working hours for intuitive evaluation

1Office’s timesheet provides complete information about employee working hours, including check-in time, check-out time, lunch breaks, leave hours, etc. This allows managers to easily and visually assess employee work performance.

4. Conclusion

Digital transformation is an inevitable trend for all businesses in the Industry 4.0 era. For human resource management, digital transformation brings enormous benefits, helping businesses improve management efficiency, save time and costs, and enhance their competitive edge.

The success story of Hoang Phu Limousine is a testament to how digital transformation can bring positive changes to a company’s human resource management. If your business is facing challenges in managing human resources, consider the digital transformation solution with 1Office.