ESTEC – Optimizing operations through comprehensive digital transformation with 1Office

As a leading enterprise in the automation field in Vietnam, ESTEC faced many difficulties in human resource management, work management, and customer management. Therefore, ESTEC decided to undergo a complete digital transformation for their business, choosing 1Office as their implementation partner. With its extensive experience and outstanding advantages, 1Office successfully helped ESTEC digitize, increase work efficiency while reducing time and saving costs.

1. ESTEC – The Leading Provider in the Automation Field in Vietnam

ESTEC – The leading provider of Automation and Digitization solutions for industries in Vietnam. Currently, ESTEC provides a complete package from technical design, software programming, system integration, supply of materials and equipment, construction, installation, trial operation, training, and technology transfer.

After many years of dedicated operation, ESTEC has built an undeniable position in the hearts of its customers. ESTEC is trusted by customers for its project implementation capabilities, technological understanding, quality assurance, along with the ability to provide innovative solutions and professional services. In May 2021, ESTEC received the ISO 9001:2015 certification, recognizing it as a unit that meets the standards for serious implementation of quality management processes.

For ESTEC, technical strength and the success of its projects are the foundation for the company’s long-term growth and strength.

2. ESTEC’s Internal Operational Challenges as its Scale Grew Beyond Thresholds

Issues with work management, human resource management, and customer management were major challenges ESTEC faced as its personnel scale and project volume increased. This directly affected the administration by the company’s leadership in both the southern and northern regions.

• Storing data and assigning tasks across multiple separate, fragmented software applications led to unsynchronized information, difficulties in coordinating project implementation among departments, and challenges in measuring efficiency.
• Requests requiring signatures were backlogged, delayed, and took a long time to complete.
• Difficulties in managing personnel records, processing requests, and errors in calculating workdays and leave days. These issues created significant pressure on the company’s HR department.
• The lack of a systematic tool for customer management resulted in data loss and customer information leakage, causing many difficulties for the company in customer care and management.

3. ESTEC Digitizes its Entire Internal Management System, Increasing Personnel Efficiency by 20% with 1Office

After understanding the issues, 1Office quickly implemented digital transformation activities, from work management and human resource management to customer management. 1Office migrated all data on personnel records, projects, tasks, and customers onto the software, while also conducting training sessions, providing digital knowledge, and guiding ESTEC’s staff and employees on how to use the 1Office software.

After 6 months of implementation, ESTEC saw clear results. With the 1CRM, 1HRM, and WORKPLACE modules, ESTEC fully leveraged the system to optimize operations, saving time and costs for all business activities.

All of ESTEC’s data across the North, Central, and South regions are managed centrally and uniformly on a single system, making it easy for the business to look up and use information. Through this, ESTEC has enhanced connectivity among departments, allowing employees to communicate easily and handle tasks quickly right on the 1Office software.

Work efficiency increased as tasks were continuously monitored at every step, making it easier for personnel to report on and measure implementation activities. Additionally, ESTEC successfully implemented digital signatures, which saved time and resolved requests quickly without delays.

A share from Ms. Bach Thi Thuy Hang – Head of Human Resources and Administration, 1Office: “1Office has helped ESTEC manage personnel records, timekeeping, and payroll; manage requests from check-in/check-out, overtime, and business trips to leave requests; and manage office activities from revenue/expenditure to departmental tasks. Thanks to this, ESTEC has saved time and effort on manual tasks that were previously done by hand or with Excel. In addition, personnel data is now updated fully and promptly, reducing data loss.”

4. Conclusion

As a company that understands technology and provides Automation and Digitization solutions for industries, ESTEC was extremely careful and wise in choosing a partner to accompany their business for a successful digital transformation. 1Office has integrated into every employee and every project at ESTEC across all three regions—North, Central, and South—helping the company thoroughly resolve issues in human resource, work, and customer management.

Now, not only does ESTEC provide security and satisfaction to its customers regarding data storage and project efficiency, but it also gives its employees peace of mind in their work process with transparency in request processing, timekeeping, and payroll.

ESTEC is one of 5,000+ businesses that have successfully digitized with 1Office. This collaboration has brought clear results within the first 6 months of implementation and promises to help ESTEC develop even further in business management and operations. Certainly, with the partnership of 1Office, ESTEC will be a trusted partner for many customers and become a professional, impartial, and transparent working environment for many employees.