Hnam Mobile: Enhancing Store Chain Management with 1Office Software

After a 16-year journey of development, Hnam Mobile now has 12 branches spread across the central districts of Ho Chi Minh City. As a strategic partner of major global phone, tablet, and accessory brands like Samsung, Asus, and Sony, Hnam has become a leading, reputable, and high-quality retail system for genuine technology products in the region.

Managing a system with many widespread store chains and a scale of hundreds of employees led Mr. Nguyen, CEO of Hnam Mobile, to turn to 1Office to optimize operational challenges and manage human resources more professionally and systematically.

| For any retail business, regardless of size, a standardized work process that clearly defines the responsibilities of each individual and department is crucial.

A large business scale is an advantage for increasing revenue, but it also brings significant challenges for the operations and supervision teams, as well as for managing databases and ensuring employees follow correct procedures.

The Surrounding Challenges

In reality, Hnam Mobile had minimum regulations; however, many regulations were passed down verbally from managers to staff based on spontaneous experience rather than being standardized and synchronized across the entire system. For a retail business like Hnam, not having a system of standard processes for sales or customer care can lead to poor customer experiences. Moreover, the sales team manager couldn’t consolidate data for the entire team. 

Hnam Mobile also shared a common “pain point” with many other retail businesses: timekeeping and payroll calculation. With a large number of staff working at various points of sale, Hnam Mobile faced difficulties in managing and closely monitoring the working hours of its 200 full-time and part-time employees. The management, based at the main office, lacked a centralized tool to closely monitor staff working at scattered locations.

These very shortcomings in management and operations prompted the Hnam Mobile leadership to choose a technology solution to digitize all business processes, helping to increase work efficiency and optimize team productivity.

The Solution from Technology

After receiving consultation and a product DEMO from a 1Office specialist, Hnam Mobile decided to sign a contract to implement the software for 200 users across all its branches and stores. After just a few months of use, 1Office brought practical benefits to the management and operation of the store chain:

The first benefit to mention is the standardization and automation of all work processes. By inheriting data from the HR system, 1Office helps Hnam delegate operational authority and automatically assign tasks based on position/department: cashier, sales staff, manager, etc. All tasks are updated in detail on the software, helping managers easily get an overview of the work progress of each responsible department, identify which stage is delayed and the cause of the delay, in order to provide timely support and solutions. Similarly, employees can proactively understand their tasks within the overall process to manage their time effectively.

And the benefit of a fast, automated timekeeping and payroll process. Currently, calculating salaries and bonuses for over 200 people is all done on the system. Each work shift and the method for calculating compensation only need to be set up once, and the software will automatically calculate accurate salaries, bonuses, and commissions for each employee. This significantly minimizes the time the administration and HR departments spend on retrieving, compiling, and finalizing monthly timesheets, greatly reducing records management tasks. The timesheet and compensation reports are transparent, allowing each employee to proactively track and cross-reference their own sales figures. 

To help HNam Mobile optimize its entire operational system, 1Office also provides an accurate, multi-dimensional reporting system that helps leaders and managers grasp all important business metrics such as marketing indicators, business performance indicators, or employee turnover rates. With a diverse reporting system including Kanban, Gantt chart, Grid, and List views, which are updated and measured in real-time, it helps to accurately assess the productivity and work quality of each individual/department at every location. 

In today’s volatile and fiercely competitive landscape, alongside a solid financial foundation, technology is one of the key factors determining the sustainability of a retail business and the business community in general. Hnam Mobile recognized early on the importance of applying technology to digitize and optimize the operations of its entire retail chain. 

Not only HNam Mobile, the 1Office solution is trusted by many retail chains across the country, such as Sakuko, Hai Trieu, Kokopet, Tuticare,…

If you are looking for a professional software to improve your business’s operational efficiency, come to 1Office – Vietnam’s leading pioneering digital transformation solution. Contact us via hotline 0834 838888 to receive the fastest consultation and support from 1Office experts!