Muine Bay Resort – When Tourism Joins the Digital Transformation Race

When digital transformation arrived in the Vietnamese market, tourism was one of the first industries to quickly join the transformation race, and Muine Bay Resort was no exception. With a work environment involving diverse customers, a large volume of information, not to mention work being divided among many departments and small teams with a large number of staff, the business’s operations required superior tools to enhance productivity and work quality, creating comprehensive professionalism for the entire system. And in the journey of seeking a reliable and high-quality partner to help perfect their work system, Muine Bay Resort chose to collaborate with 1Office.

The Story of Muine Bay Resort Before

With every client, 1Office understands that each business has its own “unique story.” That story is tied to the challenges that leaders are constantly grappling with to find suitable solutions. And listening to their stories, identifying the bottlenecks to resolve, and providing them with the right software is the daily work of the 1Office team. For Muine Bay Resort, with a staff of 150 people and work assigned in rotating shifts, their primary concern was task management.

Given the specific nature of the tourism industry—diverse customers, a large volume of information from booking, housekeeping, check-in/check-out, to payment and guest support—it always requires the staff to have close coordination in their work, from the director to mid-level employees and junior staff, to ensure a seamless workflow. However, along with that, unexpected issues that arise when interacting with guests or when problems occur need to be quickly communicated to staff for timely resolution. These are mandatory requirements in the workflow for Muine Bay Resort to meet customer needs. However, for a long time, the system struggled with assigning tasks and communicating via personal Zalo accounts—which inevitably led to messages getting lost or missed. Next, the HR department’s timekeeping was still manual, and data was not consolidated—which was very cumbersome given the nature of hotel work with its many divided shifts. How to manage employees, work quality, and task assignment was always a headache for the management before they found 1Office.

Muine Bay Resort’s Transformation – Professionalism Shown Both “Inside” and “Out”

The collaboration between 1Office and Muine Bay Resort has brought a new level of professionalism from “within” the company in human resource management, complementing the inherent quality of a leading 4-star resort. After receiving consultation and a product demo from 1Office specialists, Muine Bay Resort implemented the HR and task management software across its entire system and achieved very optimistic initial results.

HR: Fast, Automated Timekeeping and Payroll

With work divided into multiple shifts, the automated system helps make timekeeping fast, convenient, and error-free. It can even update work time down to the minute, and overtime or shift swaps are also calculated automatically for employees. Then, at the end of the month, the software automatically summarizes each individual’s workdays and salary coefficients, and automatically calculates salaries, bonuses, and commissions for each person. The administrative-HR department also reduced its workload and the time spent compiling and retrieving monthly timesheets. Each employee can automatically track their own number of workdays. Furthermore, the automated system avoids the errors and mistakes that occur with manual work. Timekeeping and payroll for a staff of 150 people are no longer a challenge.

Tasks: Closely Monitor Work Progress

When everything is consolidated on one system, assigning tasks and monitoring work progress becomes easier. The management can get a complete overview of the workload completed in a day, a week, or summarize the company’s work for a month. During the peak tourist season, when the number of guests and the workload increase, this software is a lifesaver for managers to consolidate data and evaluate the performance of each department. Because at this time, one department slowing down can cause the entire system to lag. The board of directors can see which stage is delayed or encountering problems, and which task’s progress is falling behind. For example, departments like sales, marketing, and customer care are units whose work quality needs to be constantly monitored during the peak tourist season. This directly impacts the resort’s professionalism.

With the help of technology, Muine Bay Resort is gradually becoming a leading enterprise in terms of professional work style and conduct in Vietnam’s 4-star resort market, from customer care to the company’s work environment. Hopefully, with these continuous improvement efforts, Muine Bay Resort will become a memorable destination for tourists from all over in the near future.

If you are looking for professional software to improve your business’s operational efficiency, come to 1Office – Vietnam’s leading pioneer in digital transformation solutions. Contact us via hotline 0834 838888 to be consulted and supported by 1Office experts as quickly as possible!

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