Telesales Job Description (free download)
What does a Telesales job description typically include? What are some things to note when recruiting a Telesales employee? Let’s explore with 1Office in this article.
Although Telesales is a relatively new profession in recent years, this job is very suitable for business and online sales industries.
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1. What does a Telesales job description include?
Describing the job of a Telesales employee will be easier when you clearly understand who they are.
1.1 What is a Telesales employee?
Telesales employees are responsible for contacting customers directly by phone to sell products/services or support business by setting up appointments or qualifying potential customers.
Their role can be found in many industries and involves both B2B and B2C. Telesales is often divided into two areas: Inbound and Outbound. Inbound consultants receive incoming calls from customers, while Outbound consultants call potential customers to effectively conduct business over the phone.
1.2 Specific tasks in a Telesales job description
A professional Telesales employee needs a flexible and quick mind to handle complaint situations promptly.
- Call potential and existing customers to introduce the company’s products/services and to consult, negotiate, and persuade customers to use them.
- Answer customer questions and resolve issues regarding the company’s products/services.
- Gather information and understand customer needs over the phone.
- Manage customer information and continuously update it in the database system.
- Build relationships with customers by focusing on their needs and desires to close sales.
- Handle complaints promptly to protect the company’s reputation.
- Record call history with customers to build information profiles.
- Coordinate with sales staff and employees from other departments to achieve business goals.
- Report business progress and results to superiors.
1.3 Job Requirements
- University degree (specific major may be required depending on the company’s products/services).
- Experience working as a Telesales/Sales/Customer Care employee or in a similar position.
- Familiar with customer management software and phone systems.
- Telesales employees should be proficient in sales, negotiation, and communication skills.
- Possess relationship management skills.
- Calm, with the ability to handle rejections or arising issues.
1.4 Benefits
- Entitled to all benefits according to legal regulations (Health Insurance, Social Insurance, Unemployment Insurance).
- Welfare benefits according to the company’s rules and regulations (company trips, vacations, bonuses, public holidays…)
- Entitled to health visit benefits for oneself and family according to the company’s remuneration policy.
- Work in a professional, modern, and friendly environment with many opportunities for promotion and career development.
- Salary: [company’s proposed salary].
1.5 Company Regulations
- Working hours;
- Work location.
1.6 Contact Information
Find more information about the company at:
- Website;
- Fanpage;
- Other company communication channels (if any).
Contact details for application:
- Company Email;
- Phone number and contact name of the recruiter.
2. Some notes when recruiting a Telesales Representative
Besides a standard job description, recruiters also need to pay attention to some details during the recruitment process.
2.1 Reference salary in the Telesales Representative job description
According to data from JobsGO, the average salary for a Telesales Representative in the current market is around 10 million VND. The most common salary range is from 7-10 million VND.
2.2 Interview question set for the Telesales Representative position
The interview question set for the Telesales position will help recruiters quickly find suitable candidates.
2.2.1 Situational questions
- Choose a product from the last company you worked for, make a call, and try to pitch it to us.
- If a customer repeatedly hangs up after your greeting, what would you do next?
- If a customer has to be put on hold, what would you do to keep them from getting annoyed?
- How do you handle it when a receptionist gives you a hard time?
2.2.2 Professional assessment questions
- What do you understand about the job of a Telesales representative?
- Please point out the difference between B2B and B2C. How do these two concepts change your approach to customers?
- What Telecom technologies have you used before?
- What do you know about our company’s products?
2.2.3 Behavioral questions
- Many customers have a negative attitude when it comes to Telesales. What are your thoughts on this situation?
- What did you learn from your most successful deal and your biggest failure during your time in telesales?
- Tell us about a customer who has left a lasting impression on you.
- On average, how many calls do you make to a single customer?
If you want to implement an effective Telesales recruitment campaign, you can refer to the management software from 1Office.
Download the free Telesales Representative JD template with just 1 click HERE.
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