TOP 8 HRM Software for the Hospitality Industry (Hotels, Restaurants)

Applying a specialized HRM software for the accommodation industry is a mandatory requirement to stabilize HR operations and ensure service quality. Let’s join 1Office in a detailed review of the top 8 software solutions, helping you choose the most suitable management tool for your organization.

1. TOP 8 Specialized HRM Software for the Accommodation Industry

Below are the 8 HRM software solutions suitable for the specific management needs of the hotel and accommodation services industry, which are currently the most highly rated:

Overview Comparison

1.1. 1HRM – AI-integrated HRM software for the hospitality industry

HRM is the core component of 1Office’s comprehensive business management platform, enabling hotels to solve all HR operational challenges through AI.

Key features:

• Diverse shift management: The hospitality industry has many split shifts, rotating shifts, and night shifts. 1HRM supports the management of all these work arrangements.
• Mobile timekeeping (GPS/WiFi): Supports all timekeeping methods, especially via phone (GPS, WiFi), solving the time tracking challenge for employees working in multiple areas (housekeeping, reception, security) or mobile employees (event coordinators).
• Online shift scheduling & swapping: Allows employees to proactively register for or swap shifts on the system, helping to optimize work schedules based on actual needs. Timekeeping data is aggregated in real-time.
• AI-powered automatic CV screening: Facing the need for seasonal or continuous recruitment, 1Office’s Recruitment module integrates AI to analyze resumes, assess skills, and recommend suitable profiles. AI also helps automatically collect candidate profiles from multiple sources.
• Training Management (LMS): To ensure service quality, professional training is crucial. 1HRM integrates an LMS system, allowing the creation of online training courses (reception skills, housekeeping, fire safety…). The system also automatically suggests courses based on competency assessment results
• Solves payroll challenges: The system automatically inherits data from timekeeping and KPIs to calculate salaries without manual data entry. Employees can view their payslips online.

1.2. ACheckin – Automated timekeeping & shift scheduling solution

ACheckin is a specialized HRM software that focuses heavily on solving timekeeping and shift scheduling challenges for service industries like restaurants and hotels.

Key features:

• Automated and optimized shift scheduling, timekeeping, and payroll calculation, saving time with a 100% automated process.
• Offers 5 timekeeping methods: GPS, Wifi, FaceID, CameraAI, QR code. The system updates time records instantly, allowing restaurant/hotel owners to monitor employees remotely.
• A diverse and easily customizable request system allows staff to proactively request leave, shift swaps, or time adjustments and submit them to management for approval.

1.3. Newway HRM – Superior HR management solution for hotels

Newway HRM is an HR management software optimally designed for the hotel and golf course industries.

Key features:

• Features outstanding daily and shift-based scheduling, highly suitable for chain businesses.
• Supervisors can easily adjust hours or add/remove shifts as changes occur.
• In addition to fingerprints, Newway HRM allows timekeeping via facial recognition with AI technology.
• The system can be accessed anytime, anywhere via the Internet or LAN, including on smartphones and tablets.

1.4. Tanca – HRM software for the hospitality industry with modern technology integration

Tanca is a modern HR management platform focused on optimizing administrative processes and controlling work shifts on a digital platform.

Key features:

• Supports multiple timekeeping methods such as GPS, Wifi, Face ID facial recognition, and Camera AI.
• Allows for flexible shift building and scheduling, integrates timekeeping and automated payroll, and updates payslips directly on phones.
• Automatically processes requests such as leave, business trips, and payments, helping to reduce paperwork by up to 90%.

1.5. CoffeeHR – Comprehensive automated management solution

CoffeeHR provides a comprehensive automated management solution, integrating many important features for restaurants and hotels.

Key features:

• GPS integration allows employees to clock in conveniently and enables managers to update personnel changes remotely in real-time.
• Comprehensive management includes: recruitment, salary and bonus management, personnel training, and work performance tracking.
• Integration capability: Connects with other systems such as Accounting, ERP, and CRM via Open API source code.

1.6. MISA AMIS HRM – Automated Tax/Insurance Declaration Solution

MISA AMIS HRM is a “purely Vietnamese” solution optimally designed for domestic businesses.

Key features:

• Automates salary, bonus, and insurance calculations, ensuring accuracy and updates according to the latest Vietnamese laws. Supports automatic declaration of Social Insurance and Personal Income Tax.
• Full employee lifecycle management: Controls the entire employee lifecycle, from recruitment, onboarding, competency assessment, and training to offboarding.
• Timekeeping via fingerprint, GPS, face recognition, QR code, and integrates with existing timekeeping devices.

1.7. HRM Plus (ADSMO) – Cost-Saving Solution

HRM Plus is a meticulously and passionately developed software focused on cost optimization and ease of use.

Key features:

• Helps save initial investment costs through versions with features customized to the business’s requirements.
• Stores employee information (work schedules, salaries, profiles, performance reviews) in an organized, accurate, and secure manner, helping leaders make quick decisions.
• Helps employees feel respected and fairly managed as information about salaries and benefits is controlled transparently.

1.8. Fastwork – Automated HR Management Solution

Fastwork is an automated HR management solution that allows businesses to manage all operations on a single platform.

Key features:

• Provides various timekeeping methods via Wi-Fi, GPS tracking, and Face ID recognition.
• Helps check and store personnel information, automatically calculates salaries, and schedules shifts online.
• The software provides an API, helping to integrate information with other applications.

2. Specific HR Management Challenges in the Accommodation Industry

Managing personnel in the hotel industry is a complex task due to its service-oriented nature and specific operational model, leading to the following 4 major challenges:

2.1. Complex and Hard-to-Control Shift Schedules

This is the most core and obvious challenge. Unlike industries with standard office hours, hotel industry employees must work in shifts. A day can have 3-4 work shifts, including night shifts or late-night duties. 

Work schedules are often divided into morning, afternoon, and evening shifts, and especially “split shifts”. Constant shift rotation and poor scheduling can directly affect employees’ health and mood, making it difficult to retain them.

2.2. Managing Dispersed Chains and Multiple Branches

For hotel chains with multiple branches, especially those that are geographically distant, controlling personnel becomes exponentially more difficult. Businesses must spend a lot of time and money on supervising staff at each location, as well as ensuring the consistent implementation of policies and procedures.

2.3. Large and Seasonally Fluctuating Workforce

The hotel industry faces two major issues regarding the size and stability of its workforce:

• Large number of employees: A medium to large hotel (3-star to 5-star) can have from 100 to 300 employees, or even over 500. Managing a large number of staff with various roles and departments (reception, waiting staff, housekeeping, luggage) is very difficult and time-consuming if done manually.
• Seasonality: The industry’s workforce fluctuates highly with tourist seasons. During peak season, the number of laborers must increase, and after the season ends, only a small number is maintained. This requires businesses to have an extremely meticulous and accurate process for managing seasonal employees.

2.4. Risk of Inaccurate Timesheets and Delayed Salary Payments

With hundreds of employees working in shifts, the timekeeping and payroll process becomes incredibly complex. Using manual timekeeping methods like paper sheets or Excel requires the HR department to spend a lot of time controlling, cross-referencing, and consolidating work hours.

This leads to the risk of payroll errors and can cause delays in salary payments, creating frustration and dissatisfaction among employees. Common mistakes such as employees forgetting to sign in, recording the wrong hours, or managers tracking time incorrectly all result in errors in the final payroll.

3. Comprehensive Benefits of Applying HRM Software in the Accommodation Industry

Applying HRM software brings many significant benefits, helping to improve business operations and manage employees effectively. Specifically:

Optimize Operational Processes

The most noticeable benefit is the ability to create smart work schedules, allowing managers to create flexible schedules and ensure sufficient staff in key positions during peak hours. The software completely eliminates manual timekeeping and automatically calculates salaries based on timesheet data, allowances, and taxes. This minimizes errors and ensures employees are paid on time.

Enhance the Employee Experience within the Company

HRM software helps manage employee records centrally and securely, storing all personal information, work history, qualifications, and contracts in a secure yet easily accessible manner.  

Furthermore, the system enhances the employee experience through a self-service portal. Employees can easily and transparently manage their own information, view payslips, request leave, or register for online training. 

Save Time and Costs

Finally, automating HR processes helps save time and reduce manual work. Instead of spending weeks compiling timesheets and calculating payroll, the HR department can focus on more strategic tasks like talent retention and building corporate culture.

4. Criteria for Choosing the Optimal HRM Software for Hotels

To choose an effective HRM software, accommodation businesses need to consider specialized features that address the industry’s specific challenges:

4.1. Automated Multi-Method Timekeeping

Due to the nature of working in multiple areas (office, front desk, housekeeping) and the need for strict control, the software needs to support diverse automated timekeeping methods:

• It should support modern methods like GPS, Wi-Fi, and facial recognition (FaceID, Camera AI) on smartphones, as well as integrate with traditional machines (fingerprint, card swipe).
• The automated timekeeping feature helps eliminate the need for manual clock-ins and prevents fraud.

4.2. Flexible Work Scheduling

This is the most crucial core feature for the accommodation industry due to its 24/7 shift-based nature. The software must help managers create flexible and easy-to-manage work schedules. It must be able to assign shifts by day and by shift type, allowing specific shifts to be assigned to individual employees or departments. 

Most importantly, the system needs to support quick shift rotations or swaps. Ideally, it should allow employees to self-register for shifts and automatically notify others to find replacements when needed.

4.3. Performance Evaluation Management

To ensure service quality remains high, the HRM software needs to support performance tracking and career development. The system must allow managers to set work goals (KPIs, OKRs) and monitor the performance of each employee. 

It also needs to support the creation of regular reviews to identify employees’ strengths and areas for improvement, which can then serve as a basis for training and rewards.

4.4. Integration Capability with PMS/POS Systems

An HRM software cannot operate as a data “island,” especially in the hotel industry. Integration capability ensures seamless data flow and efficiency in overall business management. HRM software for the accommodation industry must be able to integrate with other systems such as payment systems, restaurant management systems, or hotel management systems.

Conclusion

Don’t let complex shift scheduling and manual payroll hinder your service quality. Investing in an HRM software for the accommodation industry is a strategic decision. Is your business ready to automate complex shift scheduling and payroll processes? Contact 1Office today for an in-depth consultation!

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