Digital transformation trends in business for 2026-2027

Digital Transformation is gradually becoming an indispensable trend for businesses and organizations. Faced with an intense technology race, businesses can no longer ignore the impacts of digital transformation. Here are the 5 most popular digital transformation trends in Vietnamese businesses for 2026-2027, let’s explore them together!

1. Adopting Cloud Computing

In recent years, cloud computing has created a revolution in the computer industry, fundamentally changing how resources are used, operational structures, and how information is stored, distributed, and processed.

In a cloud computing system, the workload is significantly changed. The computers in your business no longer have to do all the heavy lifting, like running demanding applications and programs.

Cloud computing has created a revolution in the computer industry

Instead, the network of computers that make up the cloud will handle the processing, helping you save a significant amount on hardware and software costs.

Web-based email services like Hotmail, Yahoo! Mail, or Gmail are the most common applications of cloud computing technology.

By leveraging cloud computing, businesses can modernize their technology infrastructure, integrate advanced security, and focus on researching new, innovative ways to serve customers.

Cloud computing not only helps businesses optimize costs and save time but also quickly drives business value.

See more: Digital transformation stories from major brands around the world

2. Enhancing the Customer Experience

Products and services no longer prove a distinct competitive advantage for businesses. The focus has shifted to the experience a brand can offer throughout the entire customer journey with the product/service.

Caring for and providing a great customer experience are the best steps for a business to improve its customer relationships. This is especially true in the current economic climate, which is seeing strong growth in the service industry.

Success in digital transformation is closely tied to the customer experience

The most perfect customer experience is achieved when a business creates an emotional connection with a buyer.

Research by the Journal of Consumer Research shows that over 50% of an experience is based on emotion, as emotions lead to attitudes of like/dislike, which in turn lead to the decision to buy/not buy.

Success in digital transformation is closely tied to the customer experience (UX/CX). Therefore, CRM software – a technological application was created as an effective support tool. It’s not just for sales, but also a place to store customer information, enabling the development of effective customer care strategies.

3. Machine Learning – digital transformation

In recent years, with the boom of the Industry 4.0 revolution, terms like AI – Artificial Intelligence or Machine Learning have become increasingly popular.

Many people mistakenly think that AI and Machine Learning are the same, but in reality, they have their differences.

Machine Learning is a subfield of AI that uses algorithms to allow computers to learn from data to perform tasks, rather than being explicitly programmed. Chatbots are one of the most typical examples of Machine Learning.

Machine Learning brings many benefits to businesses

While Apple and Microsoft are very proud of their charming virtual assistants, Siri and Cortana, other giants like Facebook and Amazon have also introduced their own assistants. The concept of chatbots has thus become familiar to people.

The great benefits that Machine Learning offers include reducing personnel, saving time, optimizing costs, and minimizing error rates,…

Because it brings high efficiency to work and outstanding benefits, machine learning is receiving more and more attention and focus.

Read more: Digital Transformation in B2B Commerce: A “Lifesaver” for Businesses

4. Investing in business management software in the era of digital transformation

In reality, most businesses today are organized into a model consisting of departments and divisions. Each department undertakes different roles and responsibilities.

For a business to operate smoothly, there needs to be seamless coordination between all parties. Managers need to grasp all the information and performance results of the departments.

However, with a large workload and numerous personnel, it is difficult for managers to run the business smoothly without a supporting tool.

Therefore, with the transformation of digital technology, business management software has been developed.

With the transformation of digital technology, business management software has been developed.

From the perspective of managing and operating the business, through the software, the leadership team can see the specific development situation of the company.

Additionally, managers can also see the effectiveness or existing issues that need to be addressed within departments/divisions.

Currently, software development companies have launched many options specifically for managers and personnel in businesses: comprehensive enterprise management software; work management software; human resource management software; marketing, sales, and customer care management software; etc.

Applying technology to business management will replace traditional management methods using paperwork, Excel, or free chat software. Management software will help improve labor productivity, optimize costs, and bring many benefits to the business.

5. The Explosion of Blockchain

Blockchain technology emerged with a groundbreaking influence and is creating a technological tsunami that covers all industries, from long-standing traditional ones to the latest technology applications.

2026 could be the beginning of the rise of Blockchain. Not just for payments and cryptocurrencies, blockchain can also be used in food security, real estate or asset management, and even in intellectual property or royalties.

Blockchain has many independent nodes capable of validating information in data transmission without requiring an intermediary to confirm the information.

Blockchain technology emerged with a groundbreaking influence

In addition, Blockchain is designed to resist data modification as a Blockchain chain is managed by a decentralized network.

Once data is recorded in a block, it cannot be changed without altering adjacent blocks.

In other words, information in the Blockchain cannot be altered and can only be added with the consensus of all nodes in the system. Therefore, this is a highly secure system against the possibility of data theft.

6. Covid-19 Reshapes Digital Transformation Trends

In the context of the Covid-19 pandemic, investing in information technology to meet the demands of digital transformation is considered one of the solutions to help businesses ensure production and business operations, save costs, and optimize resources to overcome difficulties.

The outbreak of the Covid-19 pandemic has caused fluctuations in the global economy. In many industries around the world, it has literally changed everything.

Information technology is the foundation that supports working from home, online learning, and home delivery, which are essential activities during the pandemic.

Online shopping has exploded as consumers experience the full convenience of this purchasing method for the first time.

Survey results from an independent organization in Vietnam show that 82% of surveyed consumers shopped online during the social distancing period; of which 98% said they would continue to shop online in the future.

Information technology is the foundation that supports working from home

Beyond just shopping, for the first time, information technology is being thoroughly applied to daily life activities to limit direct contact and prevent the spread of the virus.

Students are learning online, citizens are completing administrative procedures online, and meetings are also being held online, even important sessions of the National Assembly.

Remote work is also certainly becoming a new, modern way of working. More and more people are using online meeting software (Zoom added 2.22 million monthly users in just two months).

Social events like concerts and festivals that would have been held in public but have now been canceled have moved online.

In addition, art galleries and museums have adopted ways to provide virtual tour experiences for interested customers. Online gaming traffic has also soared worldwide.

Covid-19 is shaping the digital transformation trend

The Vietnamese government has been demonstrating its determination for the digital transformation process by striving to build many e-Government systems such as the National Public Service Portal and the National Document Exchange Platform, along with many other initiatives being implemented to promote the use of these systems amidst the pandemic.

Covid-19 is a reminder that Vietnam can seize more opportunities from digital services and must accelerate the digitalization process even faster and more strongly.

Technology not only brings businesses measurable results, creating a flexible and lean apparatus that promotes growth, but also enhances their ability to cope in a crisis – helping us minimize the negative impacts of social disruption.

Faced with the current urgent trend of global digital transformation, if your business is still encountering difficulties in its digital transformation process, sign up for a trial to receive a consultation. 1Office will help you resolve your challenges quickly!

See more:

The current state of digital transformation in businesses today

The picture of digital transformation in the Real Estate industry

Applications of digital transformation in the Construction industry in Vietnam