NutriCare: Enhancing HR management capabilities, digitizing business operational processes with 1Office
Established in 2010, Nutricare is a leading dairy company in specialized nutrition, offering many specialized nutritional solutions for various ages, physical conditions, and medical needs. Nutricare’s diverse nutritional product portfolio includes: powdered milk, baby cereal, liquid milk, fresh milk, yogurt, nut milk, bird’s nest soup, and more. With the vision of becoming a national pride in medical nutrition, Nutricare is constantly innovating to expand its reach, bringing its products not only to Vietnam but also to the international market with superior nutritional quality and a deep understanding of consumers.
Starting from a small production facility, after 10 years, Nutricare now owns and operates 3 manufacturing plants and a nationwide distribution system with over 5,000 stores, 500 ambassador stores, and 300 schools & hospitals.
With its rapid growth and expanding scale, Nutricare has been facing many difficulties in corporate governance and operations, especially in human resource and process management.
With over 112 back-office staff, thousands of factory workers, and a large logistics team, Nutricare is under immense pressure in its management activities. This pressure is exacerbated by the company’s inability to apply digital technology to its operations, leading to an overload for the Human Resources – Administration department in timekeeping, payroll calculation, and request processing.
At Nutricare, timekeeping and payroll are currently done manually. At the end of each month, the HR-Admin department has to spend a significant amount of time exporting data from the time clock, compiling employee timesheets based on information from branches, sending the timesheets to employees for review and feedback, and handling any discrepancies. Simultaneously, this department still needs to manage tasks related to recruitment, training, and organizing internal events.
Additionally, Nutricare’s request processing cycle is also experiencing bottlenecks at the approval stage. With numerous requests for leave, absence, business trips, special work arrangements, etc., coming in daily, the HR-Admin department needs to spend a lot of time looking up timekeeping and leave information, contacting managers for signatures, and updating records with any changes. However, due to the nature of their work which often requires travel, Nutricare’s leaders are not always available at the office to handle these matters promptly. This leaves the HR-Admin department feeling overwhelmed by a sea of paperwork.
Regarding process management, like other manufacturing companies, Nutricare also faces many challenges in inter-departmental coordination. Because the three factories and the company office are geographically distant, information exchange is often interrupted and lacks continuity. Task assignment and approvals are mainly done via Zalo and Gmail, making it difficult for the Board of Directors to accurately assess work progress and efficiency. When problems arise, it is also hard to trace and identify the specific cause.
Faced with this situation, the company’s leadership identified the digital transformation of business operations as a top-priority management strategy. In this endeavor, 1Office is the technology solution that Nutricare has chosen and trusted as its partner.
With its team of experienced experts, modern technology platform, and extensive implementation experience with over 5,000 businesses across various industries, 1Office has completely won the trust of Nutricare’s leadership. Consequently, they have begun applying digital transformation to the entire system, aiming to minimize internal friction, eliminate overlapping processes between departments, and provide the best possible work experience for all employees.
