Top 20 Best Multi-channel CRM Software for Customer Care

With the continuous development of technology, customer care software is becoming increasingly powerful and flexible. They not only help businesses manage customer information but also allow for customized care campaigns tailored to each customer segment. In this article, let’s explore the 20 best customer care management software options available today with 1Office!

I. Which businesses should use customer care software?

A good customer care software will bring significant benefits to a business. Here are the points businesses should consider when deciding to use customer care software:

• Large number of customers: Businesses with a large volume of customers or transaction opportunities need an effective customer management system to track information and interact with them efficiently.

• Complex customer data management: When customer information becomes complex and diverse, customer care software can help organize and manage this data easily and effectively.

• Need for personalization: Businesses that want to update and personalize communication with each customer based on their personal information and behavior. Customer care software can help automate this process.

• Strengthening customer relationships: Businesses aiming to build lasting relationships with customers by providing support and resolving their issues quickly and effectively.

• Improving marketing and sales performance: Customer care software helps track marketing performance and customer feedback, thereby helping businesses improve their marketing strategies and sales activities.

• Optimizing workflows: When a business needs to optimize its customer care process, improve work efficiency, and save time and resources.
• Expanding business goals: When a business wants to expand its operations and serve a larger target market, CRM software will help manage customer relationships more effectively.

Therefore, customer care software is suitable for all types of businesses, especially:

• Large-scale businesses with many customers.
• Businesses that provide online customer service.
• Businesses that need to analyze customer data.
• Businesses that want to improve the efficiency of their customer care.
• Businesses that want to increase sales revenue

>> See more: Professional after-sales customer care process

II. Top 20 best customer care software options today

Comparison table of the 20 best customer care software today

1. 1Office CRM – Comprehensive Customer Management Software

1Office is a comprehensive customer relationship management (CRM) software, trusted by over 6,000 businesses. This platform provides a complete set of features for sales and customer care, including information management, sales management, marketing campaign management, and more. Additionally, by integrating smart features like automatic emails, customer care calls, and interaction history logging, it helps businesses organize information and track customer care activities in the most optimal way.

Key features of 1Office CRM software:

• Suitable for all businesses as 1Office calculates costs precisely per user and per feature used.
• Intuitive interface, easy for new users to use, while also supporting smart measurements and reports for each customer.
• Supports numerous customer management features including customer information management, care history management, workflow automation, automatic alerts, and measurement reports, etc.
• Customers can receive a free demo to try out the features and then choose a suitable service package.
• Integrates with 1Office’s overall business management software, such as 1WORK for task management and 1HRM for human resource management, helping to improve business efficiency.

One drawback of the customer care software 1Office is that the pricing is not public. Businesses with a large number of employees need to contact them for a detailed quote.

Contact Information:

• Hotline: 083 483 8888
• Facebook: https://www.facebook.com/1officevn/
• Youtube: https://www.youtube.com/@1office-chuyendoisodn

2. Sapo POS – Sales Management Software

Sapo POS is known as a sales software for retail businesses, restaurants, and cafes. The software helps businesses manage sales activities, track inventory, and manage employees, saving time and improving customer care efficiency.

Key features of Sapo POS software:

• Supports management of all customer information, from name, phone number, email to address, date of birth, etc.
• Plan and set up marketing campaigns such as promotions, discount policies, and special offers for loyal customers.
• Integrates features for inventory management, employee management, and reporting revenue results per customer.
• The software integrates with hardware devices such as receipt printers, barcode scanners, etc., making it suitable for supermarkets, restaurants, retail stores, and more.

Sapo POS has limited use for large enterprises and does not provide comprehensive CRM features like 1Office.

3. CrmViet – Customer Care Software

CrmViet is a customer management software developed by Mat Bao company (Vietnam). With over 500 customers, it is one of the leading CRM software in Vietnam, suitable for small and medium-sized enterprises. With advantages such as Vietnamese language support, low cost, and smart features, CrmViet is worth considering and choosing by businesses.

Advantages of this software:

• The software is developed by a Vietnamese technical team, making it suitable for startups and SMEs.
• Simple interface, easy to operate and use
• Integrates many smart features such as sending SMS messages, automatic emails, and making calls directly from the software, etc.

Disadvantages of CrmViet:

• Limited analysis and reporting functions
• Few customization options
• Only suitable for the Vietnamese market.

4. Sugar CRM – Smart CRM Platform

SugarCRM is a customer care software, provided as a cloud-based solution developed in the US. It is a leading, flexible, and affordable CRM platform used by thousands of customers.

Key features of Sugar CRM software:

• Allows users to customize features and the interface to suit the needs of each individual and business.
• Supports management and storage of customer data such as contact information, behavior, interaction history, and transactions, etc.
• Monitors the sales process from quote creation to order tracking, giving managers a comprehensive view of business operations.

Disadvantages of this software:

• The interface is quite complex, requiring employees to spend a lot of time getting used to it
• The service package pricing is quite high compared to other customer care software
• If a software error occurs, the customer will be responsible for the technical support costs

SugarCRM is a worthwhile choice if you want a flexible, highly customizable CRM solution at a competitive cost. The software is suitable for small and medium-sized businesses looking to enhance their customer management capabilities.

5. GetFly – Customer Management and Care Software

With over 1,000 customers, Getfly CRM software is suitable for the medium and large enterprise segment in the Vietnamese market. In particular, Getfly CRM is an excellent choice for agencies and businesses with multiple projects that need an affordable CRM solution.

Compared to major CRM software, Getfly lacks some advanced features but has an advantage in terms of language and cost. Some notable advantages of the software include:

• Integrates many features to support customer management for sales, such as email, chat, and VoIP call centers.
• Beautiful, user-friendly interface that helps managers create statistical reports to optimize management and care activities.
• Available on both mobile phones and desktop versions at an affordable price compared to other customer care software.

6. Fastwork – Customer Management Tool

Fastwork is a customer management and project progress management software on a centralized online platform. The software helps businesses manage work progress, monitor projects, and track the customer care process effectively.

Besides project work management features, the Fastwork platform also provides many features of a CRM software, such as storing customer data, managing information, and detailed user permissions. In addition, the software has some other outstanding features:

• Integrates many other features such as transaction history management, workflow automation, analytical reporting, etc.
• Centralized customer data management on one software, supporting the customer service department with pre-built Email Marketing scripts.
• Supports many other services: a Landing Page library for over 20 different industries and fields to support business marketing campaigns.

Fastwork has a CRM+ package priced at 60,000 VND/month for advanced features to manage customer relationships effectively. However, one thing to note when choosing Fastwork is that its interface is quite difficult to use, which can be challenging for employees during the familiarization period.

7. Zoho CRM – Sales Management CRM Application

Zoho CRM is a cloud-based sales management software. Zoho provides a flexible and convenient CRM solution for businesses at an affordable cost. If you are looking for a low-cost cloud CRM solution, Zoho CRM is a worthy consideration. Although its customization and analysis capabilities are less advanced than premium software, Zoho still provides all the basic features that most businesses need.

Advantages of Zoho CRM software:

• User-friendly interface, easy for new users
• Integrates well with other applications like G-Suite and Microsoft Office 365
• Supports multiple customer engagement channels: email, phone, social media, etc.
• Can be accessed from a computer or a mobile application.

Disadvantages of Zoho CRM software:

• Less customizable compared to some other software
• Reporting and analysis functions are still limited

8. Salesforce – Mobile Customer Management App

Salesforce is the world’s leading cloud CRM software developed by Salesforce.com. Currently, Salesforce provides a powerful CRM platform for businesses of all sizes. Some of the outstanding features of this software include:

• Provides all necessary CRM features: customer information management, sales management, revenue reporting, etc.
• Highly customizable, suitable for many business fields and scales
• User-friendly and easy-to-use interface
• Ecosystem with many integrated business applications
• Also has a mobile version

Disadvantages:

• Price is quite high compared to other software in the same segment
• Requires time to learn and get used to
• Requires IT skills to operate

With the title of the world’s leading CRM software, Salesforce is the top choice for many large enterprises. Although expensive, Salesforce delivers worthy value for organizations that need a powerful and scalable CRM solution for their business needs.

9. HubSpot CRM – A Comprehensive CRM Solution

HubSpot CRM is an ideal choice for startups and small to medium-sized enterprises. Despite some limitations, considering its value, HubSpot still provides a worthwhile cloud-based CRM platform for businesses.

Advantages of HubSpot:

• Has a free version
• User-friendly and easy-to-use interface
• Integrates well with HubSpot’s marketing tools
• Allows expansion with paid add-ons

Disadvantages:

• Limited customization compared to paid software
• Some features are limited
• Technical support from HubSpot is paid

Additionally, HubSpot CRM integrates with other HubSpot marketing and sales tools, allowing you to track and manage marketing campaigns, create analytical charts and reports, and automate business processes.

10. Insightly – Customer Care Platform

This is one of the most popular customer care software solutions in use today. With Insightly, you can manage customer information, purchase history, activity logs, and track sent emails.

In addition, Insightly also supports project management features, helping projects to be implemented effectively. This helps businesses track the work progress of each team member and generate detailed reports on project progress.

Key features of Insightly CRM software:

• Supports managing, storing, and tracking customer information including name, address, phone number, email, transaction history, etc.
• Stores and tracks transaction history with customers such as calls, emails, meetings, etc.
• Automates workflows such as sending welcome emails, payment reminders, etc.
• Insightly provides analytical reports to help businesses better understand their customers and business operations.

11. AZ CRM – Simple Customer Management Software

AZ CRM is a simple customer management software from AZSoft. The software is specifically designed for customer management tasks, helping businesses manage customer information, purchase history, and calls or emails with customers.

Advantages of AZ CRM software:

• Provides all the necessary features for a CRM software.
• Stores basic customer information: name, address, phone number, email, etc.
• Integrates with many third-party applications, helping businesses expand the software’s capabilities.
• Intuitive, easy-to-use interface suitable for beginners.
• Offers various pricing plans to suit different business needs.

Disadvantages of AZ CRM software:

• Offers a 14-day free trial.
• No Vietnamese language support.

12. Microsoft Dynamics – Customer Relationship Management System

Microsoft Dynamics 365 is a software developed by Microsoft, integrated into the Dynamics 365 business application suite. With over 150,000 customers, this platform provides a powerful customer management and care system for all types of businesses.

Advantages of Microsoft Dynamics:

• Integrates well with the Microsoft ecosystem (Office 365, Teams, etc.)
• Has separate CRM modules for each industry
• Good customization and scalability
• Powerful data reporting and analysis

Disadvantages of Microsoft Dynamics:

• More expensive than other software in the same segment
• Complex interface, difficult for new users to learn
• Requires IT skills to operate

Microsoft Dynamics 365 is suitable for large enterprises, especially organizations that already use Microsoft products. With its strong integration with Office 365 and other enterprise IT tools, Dynamics 365 is a choice worth considering.

13. TrustSales – Customer Care Software

TrustSale is a CRM software designed to help businesses manage customer information, manage sales, and build marketing strategies. With TrustSale, you can manage customer information, collect customer data, and track customer activities on social media channels.

The outstanding features of this software include:

• Store and record all information about interaction history and transactions with customers, including time, call or email content, etc.
• Comprehensive management of the business’s sales channels: update statuses, track orders, create quotes, receipts, and payment vouchers.
• Supports importing and exporting invoice files, along with search and order sorting features to help businesses improve sales efficiency.

In addition, TrustSale also has a feature to create detailed customer reports, helping businesses analyze data in the best way and devise suitable business strategies.

14. Bravo – Customer Management Software

Bravo is a simple and convenient customer management software that helps businesses easily manage customer information. With the software, employees can manage customer information, purchase history, and track outgoing calls or emails with customers.

Some features of Bravo software:

• Organize and classify customer information according to different criteria: potential customers, loyal customers, classification by age, geographical area, etc.
• Store all sales transactions with customers, manage other related items such as quotes, contracts, etc.
• Manage marketing campaigns including promotions, incentives, and price discounts.

In addition, Bravo provides a customer reporting feature that helps businesses identify weaknesses in their customer care activities and devise the best business strategies.

15. KiotViet – Effective Sales Management Platform

KiotViet is a sales management platform widely used in Vietnam. The platform is also an effective customer care software that helps businesses manage information about customers, partners, and suppliers. With its inventory management feature, KiotViet software also helps businesses track inventory levels and devise suitable business strategies.

The software supports businesses with:

• Manage sales activities, support connection with online sales channels such as e-commerce platforms like Shopee, TikTok Shop, Lazada, etc.
• Manage goods in the warehouse such as receiving, dispatching, inventory, etc.
• Supports searching and sorting order lists
• Manage customer information and purchase history.

16. Amis CRM – Customer Relationship Management Software

Amis CRM is one of the reputable CRM software options for businesses in the Vietnamese market. With advantages like an easy-to-use interface, numerous customer care features, and reasonable pricing, Amis CRM is worth considering if a business is looking for a Vietnamese CRM solution.

Advantages of the software:

• User-friendly, easy-to-use interface, with versions for mobile devices and computers.
• Integrates many modern CRM features such as customer information management, marketing campaign management, financial management, etc.
• Effectively supports the management of business activities such as sales, marketing campaigns, and customer support.
• Developed by a leading technology company in Vietnam

Disadvantages of the software:

• Limited data analysis functionality
• Only suitable for the Vietnamese market
• The price is quite high compared to other CRM software.

17. NextX CRM – Customer Care Management Tool

NextX CRM is a customer care software designed to help small and medium-sized businesses manage customer information, track activity logs, and create suitable business strategies. In addition, its quote management feature helps businesses create quotes with appropriate prices and devise effective marketing strategies.

• In-depth and centralized customer management on the software, while noting conversation information, contracts, campaigns, and other information
• Track and store activity history such as interaction channels and times, and products approached.
• Standardize the customer care process, filtering data based on spending level classification
• Quickly updated reporting system helps track and forecast business situations accurately
• Integrates with the NextX CRM ecosystem to manage the multi-channel sales system, synchronizing product and customer data.

18. Sheet CRM – A Simple Customer Management Application

Sheet CRM is a free customer information management software built on the Google Sheets platform. Sheet CRM is the ideal CRM solution for micro-enterprises.

Pros:

• Completely free
• Uses the familiar Google Sheets
• Easy to share and collaborate with members and teams
• Integrates with other Google tools like: Docs, Gmail, etc.

Cons:

• Very limited functionality
• No customization capabilities
• No analysis or reporting features
• Only suitable for micro-enterprises

As a free customer care software, Sheet CRM is suitable for micro-enterprises and startups with extremely limited budgets. The software provides some basic features for tracking customers directly on Google Sheets. However, businesses should consider upgrading to paid plans to scale.

19. Oracle Sales Cloud – A Customer Care Tool

Oracle CX Sales is a customer care software part of Oracle’s CX suite. It is a powerful CRM solution for corporations and multinational enterprises that require a large-scale CRM solution. With its strong scalability and integration capabilities, Oracle CX Sales truly deserves to be the leading CRM solution for large enterprises.

Pros

• Provides a full range of CRM features for large enterprises
• Allows for high customization to suit specific industries
• Powerful analysis and reporting functions
• Good integration and scalability

Cons

• Very expensive, suitable for large enterprises
• Complex and difficult-to-use interface
• Requires significant resources for implementation

20. Veeva CRM – CRM Software for the Life Sciences Sector

Veeva CRM is a popular customer data management software for the life sciences sector, especially in the pharmaceutical and medical equipment industries. It is highly regarded by experts in the Life Sciences Software field, thanks to its unique set of legal requirements and modern sales application.

Here are some outstanding features of Veeva CRM:

• Comprehensive customer information management, including personal details, transaction information, historical data, etc.
• Supports secure and confidential customer data management, while complying with personal data protection regulations.
• Designed to meet the strict legal requirements of the life sciences industry.

III. Criteria for Choosing Customer Management & Care Software

There are many different customer care software – CRM options on the market today. Therefore, to find one that suits your business’s needs and budget, you should consider the following factors:

1. Business needs
2. Financial capacity
3. Easy-to-operate and use software
4. Provides necessary features
5. Integrates with other platforms
6. Commitment to customer information security
7. Good after-sales support service

With its outstanding benefits and features, CRM software is an effective solution that helps businesses improve customer care efficiency, enhance customer satisfaction, and increase sales. If your business has any further questions about the customer care software mentioned above, please contact 1Office via Hotline: 083 483 8888.