Overview of digital transformation in the IT industry in Vietnam

Digital transformation is affecting every industry across all sectors. Although the responsibility for researching digital transformation for a business often falls to the Chief Technical Officer (or Chief Technology Officer), the final decision-maker is still the CEO. Part of the digital transformation process in the IT (information technology) industry is to devise suitable application methods for the business.

Regularly adopt new technologies

To lead the organization with a progressive and innovative mindset, personnel within the company need to know and understand new technological innovations relevant to the business’s field, as well as how these innovations can help the business undergo a comprehensive “transformation.”

Technology adoption often follows an S-curve, with exponential growth. It took 70 years for 50% of households to own a telephone, 28 years for the radio, while the internet only took 10 years to become widespread. The speed of reception and adaptation to technology has also increased accordingly.

Digital transformation in the IT industry means comprehensive technology adoption for the organization

The IT industry plays a key role in promoting digital transformation within businesses. For example, the adoption of Automation. This is a strategy that helps significantly reduce costs and frees up the budget for reinvestment in technology. By pioneering the adoption of new technologies like Face Recognition and Digital Banking, TPBANK has attracted a large number of users, mostly young people.

The development of the economy and technological innovations have a mutually supportive relationship. As a result, a future where businesses generate revenue and increase efficiency through platforms and algorithms is born.

Enhancing leadership in digital transformation

One of the biggest obstacles to improving the customer experience through digital transformation is the lack of leadership in the IT field. Without this position, 56% of managers believe it’s impossible to define a clear and precise digital transformation strategy.

As the world increasingly “transforms” towards a digital mindset and customers become more tech-savvy, organizations and businesses have an obligation to train digital leaders. Especially in the IT and marketing departments – the driving forces behind the brand’s evolution and development in the new era.

The IT department spearheads the creation of a digital transformation strategy

At its core, the IT department needs to become a “leader” by helping internal departments prepare for the comprehensive digital transformation phase. To achieve this, disseminating information technology knowledge to other departments is crucial. Each individual needs to clearly understand the technology and be willing to experiment. As a result, the entire business will unite to develop and move forward.

Keeping pace with digital transformation in the IT industry

The problem for many organizations and businesses is that the time needed to achieve communication goals and the capabilities of the IT department often don’t align. Typically, the IT department is always mobilized for large projects that require months, or even years, to complete.

This traditional project approach makes it very difficult for the IT department to interact and work within the business. The current pace of digital transformation in the market requires IT projects to be accelerated, urgently completed within a maximum of 2 weeks before they lose their applicability.

Continuous testing and learning

A range of new technologies brings many experimental opportunities for businesses. Whether it’s using a new application or implementing an automation system, experiencing technology can help businesses manage work and optimize processes easily.

Read more: Manage tasks and project progress with just 1Click in the software

Digital transformation in the IT industry will help businesses save maximum time and money, and improve services. As a result, customer satisfaction will increase, indirectly boosting sales and creating a group of loyal customers – a goal every business is eager to achieve.

Collaborating with other departments for digital transformation in the IT industry

Although IT is the core of online services, it also needs to cooperate with departments that work directly with customers within the business. 78% of executives say that sales and IT teams need to collaborate better in the effort of digital transformation in the IT industry.

In fact, communication and customer care experts have asserted a leadership role in digital transformation projects in the IT industry. By expanding and using knowledge of new technologies, these experts continuously collect data and consumer behavior trends to improve customer interactions.

93% of businesses that coordinate their digital transformation strategies assess that combining departments has created clear effectiveness. By leveraging the strengths of multiple departments, a business can gain a competitive advantage and increase real engagement with its target audience.

Investing in talent

Hiring the right person is better than hiring the most skilled person, and this observation is proving to be increasingly true amidst the digital transformation of the IT industry.

Focusing on recruitment quality is crucial for effective digital transformation in the IT industry

Businesses pursuing digital transformation goals will double their IT workforce, focusing the new personnel almost entirely on digital transformation within the IT industry. Skills including mobile application development, trend analysis, and design will become the new standard for the software development industry.

Building a digital transformation process in the IT industry

Essentially, by improving company-wide alignment, streamlining internal processes, and harnessing the power of digital tools, data, and platforms, while adopting a forward-thinking mindset, a company can reinvent itself, maintain its competitiveness, and develop a range of new future brands.

The IT industry plays a central role in digital transformation. And companies that integrate technology into their online communication activities and stay ahead of digital trends will reap the rewards in the long run.

Read more: The current state of digital transformation in businesses today