KPI Template for HR & Admin Manager

13/05/2026

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Human resources are a top factor for any business; talented personnel means strong business development. Besides having a skilled manager, management also needs to establish a specific KPI template for the Head of HR and Administration position. This will ensure that the recruitment, training, and HR operations processes run smoothly.

Mục lục

I. What are KPIs for HR?
II. What are the responsibilities of a Head of HR and Administration?
III. KPI Template for the Head of HR and Administration Position
- 1. Identifying who creates the KPI template for the Head of HR and Administration
- 2. Necessary criteria in the KPI template for the Head of HR and Administration position
IV. Secrets to Building Effective KPIs for Your Business

I. What are KPIs for HR?

Every business needs to achieve certain goals to survive and grow (e.g., revenue, profit, etc.).

To achieve these goals, CEOs and managers must outline various plans and strategies, including both large and small tactics, to get closer to those objectives.

HR KPIs are linked to the company’s personnel training strategies and goals. KPI is an acronym for Key Performance Indicator – an index for evaluating job performance.

What are KPIs for HR?

Setting HR KPIs helps create smart strategies for optimizing recruitment and training costs for each business.

Through KPI metrics, managers can evaluate the effectiveness of the HR department and contribute to improving and enhancing its quality by monitoring work-related KPIs.

Based on each employee’s KPIs, managers can determine:

The basis for defining training content
The level of rewards
Improvements to corporate culture

KPIs are applied for various purposes, such as managing the work system of a team or organization, and for self-management of individual tasks.

II. What are the responsibilities of a Head of HR and Administration?

The Head of HR and Administration is responsible for coordinating all HR-related tasks within a business.

The areas of HR operations that an HR Manager is directly responsible for in a business include:

Policy management
Recruitment management within the company
Personnel training management
Providing direction for personnel

What are the responsibilities of an HR Manager in a business?

Main responsibilities of an HR Manager:

Assisting superiors (Director/Board of Directors) in resolving HR-related issues within the company.
Managing the activities within their department.
Interacting with and supporting other departments when they have requests or difficulties with personnel matters.

III. KPI Template for the Head of HR and Administration Position

1. Identifying who creates the KPI template for the Head of HR and Administration

To build KPIs for an HR Manager, the creators must be individuals with expertise in HR work. They need to clearly understand the goals and tasks of HR personnel and, importantly, be knowledgeable in developing and establishing HR KPI metrics.

Identifying who creates the KPI template for the Head of HR and Administration

The person who creates the KPI template for the Head of HR and Administration is typically the HR Director. This is because they have a deep understanding of human resources and all departmental activities within the company. Additionally, to ensure objectivity in KPI development, many businesses also seek advice from KPI experts in the market.

2. Necessary criteria in the KPI template for the Head of HR and Administration position

2.1 Planning and Recruitment

Coordinate with other departments in the company to plan resource recruitment, and monitor all company workforce information to create standardized job descriptions for each position.

Consult on and supervise the recruitment process of the business.
Formulate suitable policies to attract talent to the business.
Collaborate with other departments to organize recruitment for vacant positions in the company.

For important positions, the Head of HR & Admin will directly participate in the recruitment and training process

When departments need additional personnel, they will report directly to the HR department. The HR & Admin staff will then post job listings on the website and organize job fairs.

The Head of HR will not directly interview employees in lower-level positions; this task is handled by HR staff and the relevant specialized department.

However, for important positions such as Department Head or Deputy Head, the Head of HR will directly participate in the recruitment process.

2.2 Training and Human Resource Development

Training and human resource development is an essential element in the KPIs for the Head of HR & Admin. In most businesses, the Head of HR will organize short-term training courses to provide employees with necessary skills and knowledge. This helps new employees integrate into the company’s culture and work as quickly as possible.

Identify training needs and select development directions, training human resources in line with the company’s orientation.

Implement training programs and short-term courses for employees. All costs for these courses will be decided by the Head of HR, who determines whether to subsidize tuition fees for employees. If training costs are subsidized, certain conditions will be attached, such as a commitment to work for a specific period.

2.3 Maintaining and Managing Resources for the Business

The Head of HR is the one who directs the performance evaluation and reward process for each employee. They also coordinate with other departments on matters of transfers, promotions, and handling paperwork and termination procedures…

Additionally, the Head of HR & Admin represents the company in communicating HR policies to employees and is responsible for urging other departments to implement them.

Coordinate with departments to communicate and ensure employees comply with the company’s regulations

As a bridge between departments in a business, the Head of HR embodies a dual role of both enforcement and service. Enforcement is necessary to prevent corruption and lack of discipline among employees, which could negatively impact the company.

2.4 Information on HR Services

Within a business, the Head of HR is the most effective person at grasping and disseminating information. They are also the ones who sign decisions to issue regulations and add personnel to the organization in accordance with recruitment procedures and state requirements.

In addition, the Head of HR is responsible for building close relationships with organizations and bodies related to personnel matters, such as the Department of Labor, government agencies, and labor suppliers.

It is clear that the KPI template for the Head of HR & Admin position brings significant benefits to a business. This is because KPIs not only measure work efficiency but also reflect whether your business can successfully recruit top talent.

IV. Secrets to Building Effective KPIs for Your Business

Building KPIs is a crucial task for any business that wants to improve employee performance. However, many businesses face difficulties in the process of creating and applying KPIs.

Understanding the challenges businesses face during the digital transformation era, 1Office offers a comprehensive business management solution. It includes a suite of digital tools that help businesses standardize recruitment and HR management processes, improve work efficiency, and save time, costs, and other resources.

HRM – A feature set that supports human resource management within the business: Recruitment; digitized record storage – can solve all personnel management issues by rapidly digitizing all data.

1Office – The comprehensive business management solution

Due to its importance, 1Office has separated it into a distinct module. The KPI Management & Evaluation software allows businesses to manage the library of criteria, targets, and KPI results for employees each month. This KPI board can be linked to the payroll board to calculate salaries.

With 1Office, you can set up KPI evaluation targets according to management’s preferences. Additionally, you can easily digitize all evaluation criteria, managing and storing them clearly and in detail on the software.

KPI evaluation is separated into a distinct module by 1Office due to its importance. The system allows for customizable formula setups to evaluate KPIs according to management’s preferences.

This feature allows businesses to manage the library of criteria, targets, and KPI results for employees each month. Users can easily digitize all evaluation criteria, managing and storing them clearly and in detail on the software.

This KPI board can be linked to the payroll board to calculate salaries.

KPI evaluation is separated into a distinct module by 1Office due to its importance

Within a business, there can be many different KPIs each month, and an employee might even be included in multiple different KPI evaluation boards.

1Office will automatically compile a general summary KPI board. For personnel who are on multiple KPI boards, the system will default to using the highest KPI score for the summary board.

1Office’s KPI evaluation helps assign and manage employees’ daily tasks easily and conveniently, saving time for managers and improving employee performance.

This helps projects run on schedule, or even ahead of schedule. Managers can identify outstanding or underperforming employees for rewards or disciplinary action.

Building a KPI template for employees is a new step for businesses in managing and promoting their growth.

1Office hopes this article will be helpful in building and applying KPIs for the Head of HR & Administration position at your company. In addition, 1Office continuously updates articles with useful knowledge on business administration, so don’t forget to follow us!

Additionally, if you are interested in and learning about building KPIs for your employees, please register for a trial of the 1Office software at 1office.vn to better understand the KPI evaluation solution in work management!

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