The Best KPI Template for HR & Admin Staff

13/05/2026

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KPIs for Human Resources and Administration (HR-Admin) staff are fundamental indicators that help improve the department’s recruitment process. Through this KPI template for the HR-Admin position, managers can easily evaluate and track the job performance of the HR-Admin department. Let’s explore the KPI template for Human Resources and Administration staff with 1Office in the following article!

Mục lục

I. The Concept of HR KPIs
II. Benefits of Building KPIs for Human Resources and Administration Staff
III. Key Metrics in the KPI Template for Human Resources and Administration Staff
IV. What to note when building a KPI template for HR Admin staff?
V. The secret to building effective KPIs for your business

I. The Concept of HR KPIs

KPI (Key Performance Indicator) is an index used to measure an employee’s work efficiency. Through this index, managers can assess whether their employees are meeting the set requirements and whether they are achieving the company’s business goals.

Each job has different KPI metrics, and the human resources department is no exception. These metrics include: recruitment targets, training, paperwork, procedures, payroll calculations, etc.

KPIs are the “golden” measure for HR-Admin staff

When a company sets KPIs for its activities and for each employee, it helps motivate the entire team or individuals to strive harder in their work.

KPIs help us understand how well a company, a business unit, or an individual is performing against the established strategic goals.

KPIs are applied for various purposes, such as managing the work system of a team or organization, and for individuals to self-manage their tasks.

Typically, each position has a job description or a monthly work plan, which managers use to evaluate the performance results for that position. Based on each employee’s KPI level, managers can determine:

The basis for determining training content
The level of rewards and recognition
Improvements to the corporate culture

II. Benefits of Building KPIs for Human Resources and Administration Staff

Evaluating employees using a KPI template for human resources and administration staff offers many benefits, specifically:

First, a KPI template for the human resources and administration department helps measure their goals.

If your business wants to achieve specific results from personnel training, you need to establish HR and administration KPIs.

Building KPIs for human resources and administration staff brings many benefits

From there, these individuals will have to perform tasks to meet those KPIs. If their work is effective, it indicates progress, and vice versa. This helps employees have a goal to strive for in their work.

The second benefit is that creating a KPI template for the human resources and administration department also fosters a learning environment for employees.

Accordingly, using KPIs creates an atmosphere of learning and continuous effort among employees. Surveys also show that establishing HR KPI metrics can elevate employees to new heights.

Using KPIs creates an atmosphere of learning and continuous effort for employees

The final benefit is that creating HR KPIs also helps employees quickly receive important information. KPIs are arguably crucial for every employee.

With KPIs in place, each employee strives to perform well. Therefore, competition naturally arises. This compels them to obtain and process information to constantly try, endeavor, and outperform their peers. This benefits both the company and the individual.

III. Key Metrics in the KPI Template for Human Resources and Administration Staff

As mentioned, the KPIs for an HR-Admin employee will have 3 criteria: recruitment, training, and some other targets. However, depending on the company, the KPI targets for administration staff are also applied completely differently:

1. Recruitment Metrics

One of the important factors for an HR-Admin employee is the company’s recruitment work. These recruitment metrics will include cost, average time to hire an employee, and the number of CVs received through various recruitment channels.

To find potential candidates for company positions, HR-Admin staff use many different recruitment channels such as: referrals from acquaintances, flyers, newspapers, social media (Facebook, Linkedin, Twitter…), or online job search websites.

Recruitment metrics are a primary factor in evaluating the performance of HR Admin staff

In addition to the recruitment metrics above, the number of candidates interviewed based on the volume of CVs and the offer acceptance rate are also criteria for evaluating an HR Admin staff member.

2. Building KPIs for HR Admin staff based on training metrics

After being hired, a new employee will go through a training process to get acquainted with the company’s work methods and culture. However, training employees requires a significant investment from the business. Therefore, training metrics are also an indispensable part of evaluating KPIs for the HR department.

3. Other metrics in KPIs for HR Admin staff

The duties of an HR Admin staff member are not limited to training and recruitment. They also perform several other tasks within the business, such as:

Managing paperwork and records within the business.
Preparing payroll and performing reception duties for the business.
Managing the company’s general assets.
Managing equipment and personnel files for all employees in the business.
Ancillary tasks directly related to the duties mentioned above.
Individual KPIs for administrative staff based on competence and work efficiency.
The work attitude of administrative staff, adherence to company regulations such as tardiness, early departures, leave requests, etc.
Many businesses organize internal seminars and training sessions annually. This is also a factor many business owners use as a criterion for evaluating their employees.

Do not set KPI targets too high, as this can cause employees to become discouraged and lose motivation

As you can see, there are many criteria for building a KPI template for the HR Admin staff position. Depending on the industry and business scale, companies can create the most suitable KPI evaluation template for their personnel.

IV. What to note when building a KPI template for HR Admin staff?

To build a KPI template for HR Admin staff, you need to outline clear objectives. And ensure that the KPI metrics you set are achievable.

Initially, you should not set KPI targets too high, as this will only make employees feel pressured and quickly leave their jobs. Instead, let employees see that they can accomplish their tasks and have the opportunity to improve their skills in the future.

What to note when building a KPI template for HR Admin staff?

Regularly monitor KPI metrics to understand work progress, as well as the difficulties and obstacles employees are facing. From there, you can devise a plan to adjust the KPI metrics to be more suitable.

Remember that the KPI template for the HR Admin staff position is created to assess the performance of administrative staff as accurately as possible.

V. The secret to building effective KPIs for your business

Building KPIs is a crucial task for any business that wants to improve employee performance. However, many businesses face difficulties in the process of creating and applying KPIs.

Understanding the challenges businesses face during the digital transformation era, 1Office offers a comprehensive business management solution. It includes a suite of digital tools that help businesses standardize recruitment and HR management processes, improve work efficiency, and save time, costs, and other resources.

HRM – A feature set that supports human resource management in businesses: Recruitment; digital record storage – can solve all human resource management problems by quickly digitizing all data.

1Office – The comprehensive business management solution

Separated into its own module by 1Office due to its importance, the KPI Management & Evaluation software allows businesses to manage a library of criteria, targets, and monthly KPI results for employees. This KPI board can be linked to the payroll to calculate salaries.

With 1Office, you can set up KPI evaluation criteria according to managers’ preferences. Additionally, you can easily digitize all evaluation criteria, managing and storing them clearly and in detail on the software.

KPI Evaluation is separated into its own module by 1Office due to its importance. The system allows for customizable formula setups to evaluate KPIs according to managers’ preferences.

This feature allows businesses to manage a library of criteria, targets, and monthly KPI results for employees. Users can easily digitize all evaluation criteria, managing and storing them clearly and in detail on the software.

This KPI board can be linked to the payroll to calculate salaries.

KPI Evaluation is separated into its own module by 1Office due to its importance

In a business, there can be many different KPIs each month, and an employee might even be on multiple different KPI evaluation boards.

1Office will automatically compile a general KPI summary board. For personnel who are on multiple KPI boards, the system will default to using the highest KPI score for the summary board.

1Office’s KPI evaluation helps assign and manage employees’ daily tasks easily and conveniently, saving time for managers and improving employee performance.

This helps projects stay on schedule, or even finish ahead of schedule. Managers can identify outstanding or underperforming employees to reward or discipline accordingly.

Building a KPI template for employees is a new step for businesses in managing and promoting their growth.

1Office hopes this article will be helpful in building and applying KPIs for employees at your business. Additionally, 1Office continuously updates articles with useful knowledge on business administration, so don’t forget to follow us!

Furthermore, if you are interested in and learning about building KPIs for your employees, register for a trial of the 1Office software at 1office.vn to better understand the KPI evaluation solution in work management!

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