Accompanying businesses of all scales and industries

135

Saigon Sports Club breaks the limits in management with 1Office

Saigon Sport Club (SSC) was established in 2013 with the mission of bringing international-standard martial arts training to everyone in Vietnam. Over its 9 years of operation, SSC has established itself as a second home for athletes and sports enthusiasts from all over the world who are living and working in Ho Chi Minh City. SSC has established its position as a second home for sports enthusiasts SSC and the Challenge of Management Optimization To provide the best customer experiences, SSC offers courses in many disciplines as well as various service packages, from group classes to private training with a PT (personal trainer), or training packages that utilize facilities exclusive to SSC. This helps SSC retain customers with its unique offerings. However, due to the nature of the service industry, SSC faced significant challenges with timekeeping and payroll for its staff. Specifically, the division into various training packages and shifts made it difficult for HR staff to consolidate employees' working hours. With 1Office, Timekeeping and Payroll Are No Longer a Limitation at SSC 1Office helped digitize all manual paperwork, timesheets, and payroll on a single platform. SSC employees can clock in using GPS positioning on the mobile app, which is very convenient and fast. 1Office also provides flexibility in defining and assigning administrative or individual shifts, which suits the complex and fragmented shift structure at Saigon Sport Club. The Timekeeping feature of 1Office helps SSC optimize management The consolidated timesheet screen displays actual clock-in/out times, number of late arrivals, and leave days, helping both employees and managers easily track them and report any errors immediately. In addition, requests for leave, absence, or late arrival are managed online; employees simply submit a request and wait for their manager's approval directly on the platform, which is very convenient for management. By using

Spa & Aesthetics

117

Ngoc Phu Aesthetic partners with 1Office to upgrade its Human Resource Management System

With a 35-year journey of development, Ngoc Phu Cosmetic Hospital has become one of the leading trusted destinations for many celebrities and beauty enthusiasts both domestically and internationally. With the motto of providing conscientious, safe, and high-quality cosmetic services, Ngoc Phu has offered customers a beauty service experience with a team of professional doctors and state-of-the-art equipment. Ngoc Phu Cosmetic Hospital - a prestigious and reliable beauty destination Throughout its journey, Ngoc Phu Cosmetic has always strived to provide the safest and best experience for its customers. The 35-year journey has been marked by many important milestones in Ngoc Phu's development. In the age of information technology, digital transformation has become an essential trend and necessity, as well as a challenge that Ngoc Phu needed to overcome. Signing a digital transformation support agreement with 1Office was one of the necessary changes for Ngoc Phu to optimize management and enhance its service quality. Human Resource Management Challenges The hospital's Human Resources and Administration department faced a major headache with the challenge of shift scheduling, as doctors and nurses often did not work fixed shifts. As a result, shifts were frequently fragmented and inconsistent in duration, making it difficult to consolidate work hours. Additionally, leave requests were approved manually, which was time-consuming to track. At the end of each month, calculating employee salaries had to be done using Excel and took a lot of time to compile data from various sources. Inevitable errors occurred, leading to numerous complaints from all levels to the HR & Admin department. Ngoc Phu Cosmetic Hospital strives to improve its service quality Finding an Optimal Management Solution with 1Office As a beauty service provider, Ngoc Phu believes that perfection is not just external but must originate from within. To improve customer service quality, employee satisfaction with the

Manufacturing

140

Dong Tam Group Kicks Off its HR Management System Digital Transformation Project with 1Office: A Strong Workforce Builds a Sustainable Business

On the morning of August 10, 2022, at the Representative Office of Dong Tam Joint Stock Company (District 6, HCMC), the Kick-off Ceremony for the HR Management System Digital Transformation Project between Dong Tam Group and 1Office took place. The project is considered a transformative step towards building a solid HR management apparatus for Dong Tam Group in the future. Dong Tam Joint Stock Company is an enterprise with over 50 years of development in the field of manufacturing and trading construction materials and interior decoration products. Dong Tam has continuously affirmed its position both domestically and internationally; currently, the group has 13 subsidiaries and 2,327 employees. The Board of Directors of Dong Tam Group stated that the nature of a manufacturing enterprise requires a large workforce; therefore, they place great importance on human resource development as well as building the most optimal management system. Dong Tam shared its management motto that for a business to be sustainable, its personnel must be strong. Kick-off Ceremony for the HR Management System Implementation Project between Dong Tam Group and 1Office Mr. Nguyen Van Hung - General Director of Dong Tam Group, speaking at the Kick-off Ceremony for the HR Management System digital transformation project, said that the Group recognizes digital transformation as an inevitable trend in today's rapidly developing technological era. He supports the adoption of new technology from 1Office for Dong Tam. [caption id="attachment_30034" align="aligncenter" width="850"] Nguyen Van Hung – General Director of Dong Tam Group speaking at the Kick-off Ceremony[/caption] At the signing ceremony, Ms. Nguyen Thi Thu Hong - Director of Human Resources and Administration, said that Dong Tam had great difficulty finding a digital transformation solution provider that shared the same goals and aspirations as the group. It was noted that the old software provider did not support improvements

Work Management

Design & Construction

125

INNO: COMPREHENSIVE DIGITALIZATION, DRIVING GROWTH WITH 1OFFICE

“I am very satisfied with the powerful support from 1Office in our management and operations. All tasks, from recruitment, timekeeping and payroll, to process and project management, are now running smoothly and efficiently. We can now start our workday with just one single management platform: 1Office,” shared Mr. Nguyen Tuan Ngoc, Vice Chairman of the Board of INNO Joint Stock Company. [caption id="attachment_31954" align="aligncenter" width="1024"] INNO and the journey of comprehensive business digitalization[/caption] Established in 2008, INNO Joint Stock Company is one of the largest design consulting firms in Vietnam, having served as the main contractor and participated in the design of many major projects such as Landmark 81, F1 Grand Prix Hanoi, Vinhomes Ocean Park, Vinpearl Phu Quoc, FLC Quy Nhon... With 14 years of establishment and development, INNO Joint Stock Company currently has nearly 300 employees in Hanoi and Ho Chi Minh City. It also owns a system of affiliated companies within its design consulting ecosystem with about 200 staff members. From its very first days, INNO identified the research and application of technology as one of the key "levers" for the company's outstanding growth and development. Therefore, the digital transformation journey at INNO was initiated early and has been continuously maintained and developed through the application of various technologies and platforms in both management and production. With the decisiveness of the Board of Directors and the unity of all employees, INNO has achieved certain accomplishments in its comprehensive business digitalization, optimizing crucial operational stages such as request approvals, contract payments, and project management. However, after a long period of operation, alongside these positive changes, INNO also faced issues related to data fragmentation across multiple platforms. A difficult challenge in HR and process management “INNO is currently applying many processes; each department and every operation has its own

Work Management

Design & Construction

125

1Office and Lilama 45.1 Solve Specific Bottlenecks in Construction Project Management

As a member of Vietnam Machinery Erection Corporation (LILAMA), with over 20 years of experience, Lilama 45.1 Joint Stock Company aims to become a leading company in Vietnam's construction industry and an international contractor for detailed design, fabrication, and installation of projects in thermal power, hydropower, oil and gas, chemicals, cement, and more. Lilama 45.1 is also the first unit of Vietnam Machinery Erection Corporation to apply a quality management system according to ISO 9001:2008 standards. [caption id="attachment_32008" align="aligncenter" width="1024"] Lilama 45.1 and the journey of applying "digital leverage" to business operations[/caption] With a team of experienced engineers and skilled workers, Lilama 45.1 has successfully participated in manufacturing equipment and installing many key projects of significant importance to the national economy, such as: Phu My Thermal Power Plant, Bien Hoa Sugar Factory, Viglacera Binh Duong Float Glass Factory... Due to the nature of its projects, which are spread across many geographically distant locations, Lilama 45.1 faced numerous challenges in managing and monitoring the construction process. The three biggest issues Lilama 45.1 encountered were: Progress Control - Work Reporting - Process Management. For progress control, manual methods and Excel were the main tools for managers to track and update the implementation status of project tasks. Thousands of data points from numerous Excel files and separate tools like Zalo, Gmail, etc., caused managers to spend a lot of time cross-referencing, analyzing, and grasping information. Compiling work reports at Lilama 45.1 also had many shortcomings. The responsible personnel had to consolidate reports from various related departments such as: technical economics, construction teams, and financial accounting. The overlapping reporting process, lack of synchronized and linked information, led to delays in identifying issues arising during construction, and made it difficult to assess the overall situation of ongoing projects. Regarding process management, like other companies in

Logistics

118

INTERLOG PARTNERS WITH 1OFFICE FOR COMPREHENSIVE DIGITAL TRANSFORMATION, OPTIMIZING OPERATIONS

Established in 2005, InterLog International Logistics Joint Stock Company is known as a leading brand in the logistics and supply chain sector in Vietnam, specializing in services such as sea freight, air freight, domestic transportation, LCL consolidation, customs services, and warehousing. With the goal of becoming a pioneering creator of comprehensive, trusted supply chain solutions both in Vietnam and internationally, throughout its 17 years of operation, InterLog has continuously innovated to keep up with all trends. Recently, the company has officially partnered with 1Office to implement a comprehensive digital transformation within the enterprise. Among these efforts, digitizing human resource management and processes is the initial strategy chosen by InterLog's leadership to optimize operational efficiency and create momentum for outstanding future growth. [caption id="attachment_32025" align="aligncenter" width="800"] The InterLog team proactively seeks and is ready to apply digital technology solutions to optimize operations (Image source: InterLog)[/caption] Digital transformation in human resource management is essentially the digitization of professional data and processes through the implementation and application of technology into operations to automate HR processes, saving time and costs for the business. Looking back at the company's current situation, where all HR-related activities such as timekeeping, payroll, recruitment, record storage, and KPI evaluations were handled manually, wasting significant time and resources, the InterLog leadership set a goal to rapidly, strongly, and decisively promote digital technology in its operations, thereby improving work efficiency and enhancing the experience of the entire team. Besides the human resources challenge, InterLog also faced certain difficulties in building and managing the coordination flow between positions and departments. To successfully transport goods to their final destination, InterLog needs to go through many stages, such as: requesting quotes and negotiating agreements with customers, completing import-export procedures and documentation for the shipment, transporting goods, loading and unloading at the port, creating invoices,

Health

112

NutriCare: Enhancing HR management capabilities, digitizing business operational processes with 1Office

Established in 2010, Nutricare is a leading dairy company in specialized nutrition, offering many specialized nutritional solutions for various ages, physical conditions, and medical needs. Nutricare's diverse nutritional product portfolio includes: powdered milk, baby cereal, liquid milk, fresh milk, yogurt, nut milk, bird's nest soup, and more. With the vision of becoming a national pride in medical nutrition, Nutricare is constantly innovating to expand its reach, bringing its products not only to Vietnam but also to the international market with superior nutritional quality and a deep understanding of consumers. [caption id="attachment_32063" align="aligncenter" width="1024"] Nutricare is determined to achieve comprehensive digital transformation with the 1Office digital solution[/caption] Starting from a small production facility, after 10 years, Nutricare now owns and operates 3 manufacturing plants and a nationwide distribution system with over 5,000 stores, 500 ambassador stores, and 300 schools & hospitals. With its rapid growth and expanding scale, Nutricare has been facing many difficulties in corporate governance and operations, especially in human resource and process management. With over 112 back-office staff, thousands of factory workers, and a large logistics team, Nutricare is under immense pressure in its management activities. This pressure is exacerbated by the company's inability to apply digital technology to its operations, leading to an overload for the Human Resources - Administration department in timekeeping, payroll calculation, and request processing. At Nutricare, timekeeping and payroll are currently done manually. At the end of each month, the HR-Admin department has to spend a significant amount of time exporting data from the time clock, compiling employee timesheets based on information from branches, sending the timesheets to employees for review and feedback, and handling any discrepancies. Simultaneously, this department still needs to manage tasks related to recruitment, training, and organizing internal events. [caption id="attachment_32065" align="aligncenter" width="1024"] Training session on applying the 1Office

Manufacturing

106

Nệm Thắng Lợi pioneers digital transformation with 1Office

With over 10 years of experience in manufacturing blankets, sheets, pillows, and mattresses, Thang Loi Mattress Co., Ltd. is a familiar brand to Vietnamese consumers, specializing in products such as: latex mattresses, pressed cotton mattresses, Mousse - Poly mattresses, pillows, bed sheets, and more. By applying a strict production process according to the ISO 9001:2015 quality management standard, Thang Loi Mattress's products consistently maintain high quality, smart design, and excellent durability. [caption id="attachment_32082" align="aligncenter" width="681"] Thang Loi Mattress Co., Ltd. was honored to receive the title of National Strong Brand in 2020[/caption] With a mission to provide customers with a good night's sleep, Thang Loi Mattress has made continuous efforts in product development and has been determined to innovate technology to optimize its operational and production machinery. Among these efforts, digitizing human resource management is the key strategy that the entire leadership of Thang Loi Mattress has chosen and is highly focused on. With a scale of over 150 employees and a trend of rapid growth in the next 1-2 years, Thang Loi Mattress recognizes the crucial role of applying digital technology in human resource management. If implemented effectively, this will help Thang Loi Mattress significantly reduce administrative tasks and improve the quality and efficiency of its management and operational activities. Currently, the company's human resource management landscape still has many gaps that need to be improved and addressed. For instance, in personnel record storage, all data on past and present employees over the last 10 years is compiled in separate Excel files, divided by year. Whenever information about an employee is needed, the HR & Admin department has to search through different files, scanning line by line to verify the information. This frequent situation leads to a significant waste of time and manpower, fragmented personnel record management, and delays

Manufacturing

109

THINH HUNG AUTO: A Journey of Growth Through Digital Transformation

With over 25 years of operation, Thinh Hung Auto Co., Ltd. is one of the top three corporations specializing in automotive sales and services in Vietnam, honored by General Motors (USA) in 2016. The company is currently a distributor for the Vinfast, Chevrolet, and Suzuki brands, while also providing warranty services, car maintenance, and genuine spare parts. [caption id="attachment_32127" align="aligncenter" width="960"] Thinh Hung Auto proactively seeks out and is determined to apply digital technology to its operations[/caption] As a company open to adopting and transferring technology, Thinh Hung Auto had previously successfully implemented software to support work management, thereby significantly improving overall efficiency. However, when looking at the bigger picture, the company had only optimized a very small link in the chain, while related links such as processes and human resources remained unaddressed. This created unusual disruptions in the operational apparatus, as the different links failed to achieve a uniform speed within the overall system. In human resource management, the biggest difficulty Thinh Hung Auto faced was the manual process of timekeeping, payroll calculation, and request approvals. Every month, the company had to deploy a large number of personnel and spend a lot of time extracting data from time clocks, cross-referencing work logs with requests from emails, hard copies, and Zalo, as well as manually entering information into Excel to calculate salaries using a series of complex formulas. When department staff reviewed the timesheets and found errors, the HR & Admin department had to once again process and approve complaints and update various files. Additionally, with multiple process flows for importing/exporting cars and spare parts, as well as warranty and maintenance services involving different departments, Thinh Hung Auto was facing a major challenge in process management. With the software Thinh Hung had implemented, most sub-tasks were closely and tightly managed;

Fashion

105

Lybee partners with 1Office for digital transformation: When fashion meets technology

Lybee Joint Stock Company, "Vietnam's No. 1 premium middle-aged fashion brand," strategically partners with 1Office with the major goal of perfecting its management system, optimizing resources, and enhancing the company's digital transformation capabilities in its new development phase. [caption id="attachment_32559" align="aligncenter" width="1024"] Lybee is determined to embark on digital transformation with 1Office[/caption] Established in 2016, with over 6 years of operation in the e-commerce sector supplying premium middle-aged fashion products, Lybee is a familiar brand to Vietnamese consumers. The Lybee brand is famous in the fashion industry, beloved by many ladies for its beautiful designs, trend-catching styles, diverse models, good quality, and suitability for the middle-aged demographic. With its current rapid growth, the company estimates that by 2026, it will expand to 2,000 employees and open 100 offline stores in Vietnam. Every day, the Lybee team has to process thousands of online orders, not including the number of orders at offline points of sale, and this number continues to increase on weekends and holidays... Departments assign tasks, distribute work, and report through official emails and several messaging apps, causing data to be fragmented across different systems. Given such strong growth in both personnel and scale, Lybee's traditional operational management methods can no longer meet the requirements of inter-departmental processes. In addition, timekeeping consolidation, payroll processing, and the request form approval cycle are being done manually. At the end of each month, the HR & Admin department has to spend a significant amount of time exporting data from the time clock to Excel files, sending timesheets to each employee for review and feedback, and handling any discrepancies that arise. Towards the end of the month, employees often have to resolve complaints about workdays and leave days. To get approval for requests related to leave, absence, or overtime, the forms must go

Retail

115

1Office partners with Family Foods Market to optimize its HR system and manage work effectively

Family Foods Market is a clean food supermarket chain established in 2021, known for its innovative product distribution and European-style shopping experience. However, the company faced challenges in managing its personnel and workload as its staff grew. Consequently, the leadership of Family Foods Market turned to digital transformation with the goal of optimizing HR and work management. From a Startup with a "Heart" for Consumers to Facing Management Hurdles Family Foods Market is a clean food supermarket founded with the mission of providing customers with a diverse range of fresh, delicious food from clearly sourced, high-quality origins. Recognizing the struggles families face with unsafe food products today, Family Foods has always prioritized the origin, assurance, and transparency of all its products. Since its establishment in 2021, Family Foods Market has not only been an ideal shopping destination for families but also a place that caters to food lovers. The supermarket offers a wide variety of products, with fresh daily foods as its core offering, alongside essential household items like home goods and products for mothers and babies. By the end of 2022 and early 2023, Family Foods plans to expand its store network to new locations, grow its workforce, and provide more professional training. The goal is to become a leading food supermarket chain with the motto, "Customer satisfaction and health are our top priorities." With these expansion and development goals, the number of employees grew exponentially, leading Family Foods to face new "bottlenecks" in optimizing HR and work management. Specifically, the recruitment department was still manually compiling candidate CVs and managing expiring contracts, which was time-consuming and inefficient. Shift scheduling, timekeeping, and payroll were also handled manually by the accounting department, making the process prone to errors and very time-consuming. The challenges didn't stop at HR optimization; work management

Restaurants & Hotels